Associate Customer Care Representative

Description

Associate Customer Service Representative – Dallas Regional – 3001 Dallas Parkway, Frisco, TX 75034

Thank you for considering Amica as part of your career journey, where your future is our business.

At Amica, we pride ourselves on being an inclusive and supportive environment. We work together to accomplish the common goal of providing the best experience for our customers. We believe in trust and fostering lasting relationships for our customers and employees. We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees.

Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it.

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in Frisco, TX is seeking an Associate Customer Care Representative.

This position involves telephone contact to assist and service policy holders with their insurance needs. Ideal candidates will possess prior experience in service and sales, demonstrate a professional telephone manner, and exhibit strong teamwork skills.

• Conduct professional telephone conversations to service customer accounts in a high call volume environment
• Problem‑solve and use time effectively to multitask and prioritize work
• Assist customers with various billing and policy change transactions over the phone
• Gain customer trust and respect by establishing and maintaining effective relationships
• Demonstrate a high standard of customer service
• Collaborate with others in a team setting

Our annual starting salary is between $45,979 (equivalent to $22.11 per hour) and $61,154 (equivalent to $29.40 per hour) based on your level of experience and applicable licenses within the property and casualty industry.

The 40‑hour work week is scheduled from Monday through Friday, between the core hours of 10:00 AM and 7:00 PM
, and includes a few holidays and Saturdays annually.

Work‑from‑home may be available up to two days a week once trained to work independently.

• Medical, dental, vision coverage, short‑ and long‑term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months; amounts could be greater depending on the role. Holiday time will accrue monthly.
• Holidays – 14 paid holidays observed
• Sick time – 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting; additional annual 3% non‑elective employer contribution
• Annual Success Sharing Plan – paid to eligible employees if company meets or exceeds combined ratio, growth, and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company

• High school diploma or equivalent education required
• Previous customer service and sales experience
• Excellent interpersonal and communication skills
• Computer keyboard and processing skills
• Previous insurance background is a plus, but not required
• After hire, employees will be required to obtain a state insurance license and meet continuing education requirements to maintain their license (comprehensive training will be provided)

Amica conducts background checks which include a review of criminal, educational, employment, and social media histories. If the role involves use of a company vehicle, a motor vehicle or driving history report will also be reviewed. The background check will not be initiated until after a conditional offer of is made and the candidate accepts the offer. Qualified applicants with arrest or conviction records will be considered for employment.

The safety and security of our employees and our customers is a top priority.…