Learning & Development Trainer

Join to apply for the Learning & Development Trainer role at Careington International Corporation
. This onsite position is located in Frisco, TX and offers a strategic opportunity to influence talent development and business growth through engaging, adult-learning focused training programs.

• Lead facilitation of complex training sessions and workshops, leveraging adult‑learning best practices to deliver content that meets specific learning and organizational objectives.
• Provide constructive, actionable feedback to employees and nurture continuous improvement.
• Partner with the L&D team to review, update, or create new training content based on business processes and learning needs.
• Manage group dynamics to maintain high engagement, foster open discussion, and promote diverse ideas and problem‑solving.

• Minimum two years of progressive onsite classroom training or instructional experience.
• Proficiency in adult learning facilitation techniques such as interactive activities, role‑playing, and case studies.
• Experience conducting training needs analyses, developing action plans, and executing successful programs.
• Knowledge of learning management systems and e‑learning tools.
• Strong problem‑solving and critical‑thinking skills, with the ability to foster a mindset of creative inquiry.
• Capability to lead change initiatives and identify improvement opportunities.
• Experience with employee engagement strategies to maintain motivation and participation.
• Coaching and mentoring ability within matrixed, non‑reporting relationships.
• Excellent verbal and written communication skills, active listening, and the ability to inspire diverse audiences.
• High emotional intelligence, self‑awareness, and professionalism in building credible relationships at all levels.
• Conflict‑resolution skills to mediate and maintain a positive atmosphere.
• Adaptability to adjust facilitation style based on evolving group and business needs.
• Analytical proficiency to evaluate training impact and recommend improvements.
• Intermediate to advanced Microsoft Office Suite skills (PowerPoint, Word, Excel).

• Contact center or call‑center training experience.
• Instructional design expertise to create engaging learning experiences.
• Stakeholder collaboration with business leaders and HR partners to develop effective training programs.
• Project management experience leading cross‑functional teams in content design and training facilitation.
• Strong organizational and planning skills, including project planning and budget execution.

• Bachelor’s degree in Human Resource Management, Organizational Development, Education, or a related field (or equivalent experience).

Employment type:

Full‑time

Seniority level:
Entry level