Senior Third Party Servicing Relationship Manager - Loans

Senior Third Party Servicing Relationship Manager - Home Loans (SoFi)

Frisco, Texas, United States – Full Time

Immediate start date.

• Subservicer Oversight and Monitoring:
  Ongoing monitoring of Subservicer performance and compliance.
• Direct oversight and management of servicer activities for portfolio and interim servicing.
• Conduct Monthly Business Reviews with third-party servicing partner(s).
• Maintain servicing oversight policies and procedures.
• Conduct annual site visits.
• Risk Management:
  
  Ensure subservicer compliance with regulations, investor guidelines, and internal policies.
• Score and complete Third Party Supplier Management monthly performance reviews of risk assessments, monitoring, and audits.
• Collaborate with enterprise partners to facilitate end‑to‑end review and Business Risk Assessments.
• Directly responsible for management of mortgage servicing vendor relationships, ensuring compliance with SLAs, SOWs, investor, state, and regulatory requirements, minimizing organizational risk.
• Review results of exam management.
• Support internal and external audits and assist with regulatory inquiries and investigations.
• Perform other duties as assigned.
• Team Leadership and Management:
  Lead and manage the daily workflow of the mortgage and home equity servicing oversight team.
• Drive initiatives and processes.
• Train, implement, and ensure procedures are written on new or updated processes.
• Participate in weekly, monthly, and quarterly cross‑functional team meetings.
• Operational Management:
  Execute and manage all Servicing Loan Transfers.
• Launch implementation of new policies and procedures.
• Managed new loan setup, including delivery of data and servicing loan files.
• Review results of consumer complaint management and resolution.
• Investor and Client P&I and Escrow reconciliation and remittance.
• Vendor Invoice Reconciliation, addressing T&I advances, corporate advances, and tying out servicing fees to monthly boarding and deboarding.
• Responsible for Accounting Service By Others (SBO) daily reconciliation and exception handling in the Situs
  
  AMC system.
• Review all first‑line and second‑line quality reports related to servicing partner performance feedback.
• Oversee Post‑Boarding Acquisition Quality Assurance, identifying data errors, completing root‑cause analyses, and remediating errors related to loan boarding service acquisition events.
• Coordinate repurchase demands with risk team, working with internal business units and subservicer to resolution.
• Maintained all SLAs within the transfer timeline, prioritizing and balancing numerous projects and tasks.
• Cross‑Functional
  
  Collaboration:
  
  Maintain clear communication with manager and maintain good relations with partner and cross‑functional teams.
• Collaborate with products and development to stand up a framework for a data warehouse.
• Work closely with Capital Markets, settling loan trades, reviewing PPTLs, contracts, and purchase advices.
• Partner with Credit Risk on EPO / EPD monitoring.
• Collaborate with cross‑functional partners (Capital Markets, Legal, Post Closing, Investor Conditions, and other stakeholders) to ensure compliant service transfers – quickly identifying and remediating gaps.
• Collaborate with complaint management team.
• Manage relationships with servicing counter parties, critical vendors, and GSEs. Obtain appropriate legal documents for each Deal/Transfer.

• Ten+ years of experience in managing a mortgage servicing portfolio or management of multiple mortgage servicing functions.
• Experience with Black Knight Mortgage Servicing Platform (MSP) systems and products.
• Strong organizational, research, analytical, and problem‑solving skills.
• Working knowledge of mortgage servicing financial performance and metrics.
• Experience with loan servicing, default management, foreclosure, and bankruptcy processes.
• Knowledge of investor, insurer, and government‑sponsored enterprise (GSE) guidelines (e.g., Fannie Mae, Freddie Mac, FHA, VA).
• Strong analytical and reporting skills.
• Excellent communication, both written and verbal.
• High attention to detail.
• Occasional business travel.

Mortgage Servicing, Risk Management, Team Leadership, Operational Management,…