Equity Processing Manager

The role

The Processing Team is the single point of contact for our members in operations with an intense focus on member service and speed.

• Daily training on mortgage guidelines, knowledge, and processing skills
• Ensure that loans are processed within specified Service Level Agreements.
• Train, motivate, and guide team members in all functions of processing to achieve the highest level of performance.
• Work with Loan Officers and Sales Managers to resolve any loan quality concerns.
• Handle escalations with borrowers, loan officers, and team members in a timely, prompt, and professional manner.
• Interview potential processor candidates as needed.
• Provide coaching and promote a professional team effort.
• Conduct new hire orientation, performance planning and reviews, disciplinary actions, and terminations.
• Keep processors current with changes in investor and agency guidelines.
• Communicate with the Director of Processing on training needs and issues.

• 8+ years of mortgage processing experience
• 4+ years of management experience
• Excellent customer service skills
• Current knowledge of closing and title requirements
• Current knowledge of loan processing and automated underwriting systems (Encompass a plus)
• Previous experience in training and hiring of employees
• Possess excellent oral and written communication skills

The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.

To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!

Pay range: $96,000.00 - $

Payment frequency :
Annual

This role is also eligible for a bonus, long term incentives and competitive benefits. More information about our employee benefits can be found in the link above.