Patient Case Coordinator

Artech is an employer-of-choice for the last 25 years to over 7,500 consultants across the globe. We recruit top-notch talent for over 70 Fortune and Government clients coast-to-coast across the U.S., India, and China. We are the #1 Largest Women-Owned IT Staffing Firm in the US and this may be your opportunity to join us!

Job Title:
Patient Case Coordinator I
Job P

Location:

Frisco, TX 75034
Duration: 6+ Months Contract (Possible Extension)

Training is 8a-5p for the first 2-3 weeks. Must be flexible to work any shift between 8:00am – 8:00pm after training.

• This role will be 100% taking inbound calls.
• Healthcare experience is a requirement.
• Call center experience is a plus, and those with both call center and healthcare experience are preferred.
• Responsible for customer service and case management. Answers basic clinical and program inquiries. Coordinates access to therapies through the patients' healthcare providers.
• Schedules and conducts appropriate follow-up based on each patient's situation.
• Facilitates access to appropriate support services, including reimbursement counseling, nursing hotline, and support.
• Processes incoming enrollment forms for the program.
• Follows up via phone, mail, and/or fax for missing enrollment information.
• Supports payer research, health care policy library, and state management.
• Identifies other sources of health care coverage for patients through simple queries and use of Payer Plus database.
• Performs related duties as assigned. Ability to communicate effectively both orally and in writing.
• Strong interpersonal skills. Strong organizational skills; attention to detail.
• Ability to proficiently use computer and standard office equipment.
• Working knowledge of Microsoft Office.
• Basic understanding of payer eligibility and benefits. Health care research and analysis skills sufficient to support payer research, healthcare policy library, and state management.
• Ability to resolve associate issues effectively and efficiently.

Only W2 candidates will be considered.

All your information will be kept confidential according to EEO guidelines.