Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities.

Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

is responsible for general clinic office functions that support efficient and effective patient care including patient registration, insurance verification, collection of applicable co‑insurance and/or co‑payments and scheduling of diagnostic and follow‑up appointments and answering phones.

Hours: Monday through Friday 8am-5pm or 7am-4pm

Location: 9255 DALLAS PARKWAY, FRISCO TX

• Responsible for daily scheduling of all physician orders, new referrals, and schedules with appropriate field clinicians
• Reports new or pertinent patient information to field clinicians
• Schedules per physician order all visits/tasks specific to each patient from the beginning to conclusion of directed patient care: supervisory visits, re‑certification visits, discharge visits, transfers, and post‑hospital visits and ensures accuracy
• Updates clinicians frequently remain in compliance with current physician orders
• Communicates all new physician orders and new referrals with contract therapy staff
• Assists CTMs with contacting field clinicians or relaying information in reference to patient care updates
• Frequently communicate with management regarding unassigned patient visits to ensure all patients receive care within the timeframe required per physician orders
• Responsible for checking email, HALO's, team messaging system and voicemail to respond to time-sensitive messages from customers, leadership, lower-level management
• Responsible for adhering to the company policies to include time reporting policy, attendance policy, code of conduct, etc
• Cross‑trained for all job tasks in Medical Records to include uploading documentation in EMR, Start of Care (SOC) audits, reviews contract invoices and Print Que process
• Prepares clinicians schedules and assign clinicians to patients based on the frequency and expected duration of prescribed treatments and therapies per physician order
• Demonstrates exceptional customer service to all patients, clinicians, and family members
• Reviews missed visits daily submitted by field clinicians to ensure visits are re‑scheduled accordingly, reviews schedule deviation report for accuracy
• Updates patient information into the EMR when changes occur
• Runs active census bi-weekly- schedules discharges with field clinicians and appropriate tasks to ensure active census is accurate and up to date
• Responsible for processing discharges/ensuring proper Notice of Medical Non-Coverage (NOMNC) in place before discharge is processed- updating patients schedule to reflect discharge date and notifying medical records to archive patient's active chart
• Responsible for scheduling per physician order and ensuring the Re‑Authorization Department has updated order in order to obtain authorization
• Ensures therapy evaluations are reviewed and faxed to the physician office daily to support coordination of care between the physician office and home health agency
• Participates with on‑call rotation for home health approximately one week per month to include shared holiday coverage
• Perform general clerical duties in support of patient services. These include, but are not limited to, answering phones, copying, faxing, and reviewing incoming referral information for accuracy
• Performs other job duties as assigned by the manager

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life & AD&D…