Golf Membership Concierge

Omni PGA Frisco Resort, located just steps from the PGA of America headquarters in Frisco, TX, is seeking a friendly and responsible Golf Membership Concierge (Full Time) to join our team.

As a Membership Concierge, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement at Club 1916 at Fields Ranch. In addition, this role supports the membership team and club management with administrative tasks and projects involving Club 1916 and Member Relations.

• Operates as first point of contact for members and guests entering the clubhouse.
• Coordinate reservations for tee times, dining, and Omni Hotels & Resort stays for Club 1916 members.
• Exemplify a hospitality mindset to build relationships with members and guests, ensuring extraordinary experiences.
• Receive and facilitate incoming phone calls from members and guests.
• Initiate and maintain effective positive communication between members and Employee Partners.
• Assist in and be accountable for the timely completion of any projects as requested.
• Attend all relevant meetings.
• Promote and encourage member name recognition at all times.
• Maintain knowledge to appropriately educate members on club programming, events, pricing, and policies.
• Engage in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources.
• Assist management in the administration of company policies and procedures.
• Assist the Membership team and club management in the preparation and execution of planned member events.

• Minimum one‑year administrative experience is required.
• Experience in a club, membership‑based environment or hospitality is preferred.
• Proficiency in computers, Excel, and Word is highly preferred.

• The ability to sit and use a telephone/computer for an extended period.
• The ability to walk and stand on feet for an extended period.

• Clubhouse environment with frequent travel around the property.

• Computer, copier, printer, scanner.
• Microsoft Office, Resort Suite, Club Essential, Birchstreet, Opera.

Omni Hotels & Resorts is an equal opportunity employer – veterans and people with disabilities. The EEO is the Law poster and its supplement are available. The OFCCP's Pay Transparency and Non‑Discrimination policy statement is also posted. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applica