More jobs:
AI Technical Support Specialist - Onsite
Job in
Frisco, Collin County, Texas, 75034, USA
Listed on 2025-10-31
Listing for:
Saransh Inc
Full Time
position Listed on 2025-10-31
Job specializations:
-
IT/Tech
IT Support, Technical Support
Job Description & How to Apply Below
Overview
Job Title:
AI Technical Support Specialist — Onsite
Location:
Frisco, TX
Duration:
Long Term
- Act as the first line of support for developers using Git Hub Copilot and the AI Gateway.
- Review and troubleshoot API usage errors, model connectivity issues, and tooling integration problems.
- Manage user provisioning and access control requests.
- Coordinate with platform owners; maintain documentation.
- Communicate via Teams and ticketing systems.
- Contribute to lightweight tooling enhancements.
- 3+ years of experience in technical support or engineering.
- Proficiency in Python scripting and REST APIs.
- Familiarity with Git and VS Code.
- Strong communication and organizational skills.
- Primary Skills: AI Gateway & Git Hub Copilot
- Secondary Skills: Python scripting and REST APIs
- Git Hub Copilot or similar AI tools; understanding of LLMs and model governance; large enterprise experience; proxy tools like Apigee or Kong.
Self-starter, problem solver, reliable, effective communicator.
Seniority level- Associate
- Full-time
- Information Technology
- IT Services and IT Consulting
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