Systems Administrator

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Retrieved from the description.

$81,000.00/yr - $/yr

Reporting to the IT Director of Infrastructure, the Systems Administrator is responsible for managing, maintaining, and optimizing an organization’s IT systems and infrastructure.

• Install, configure, maintain, and monitor physical and virtual servers to ensure high availability, performance, and reliability of critical IT systems.
• Implement and manage security measures (e.g., access controls, patches, and antivirus) to protect systems from threats and ensure compliance with organizational and regulatory standards.
• Oversee regular data backups and maintain disaster recovery plans to ensure data integrity and rapid restoration of services during outages or incidents.
• Promptly diagnose and resolve system outages, performance issues, user issues, or security incidents to minimize downtime and maintain business continuity.
• Continuously monitor system performance, identify bottlenecks, and optimize resources to support efficient operation of servers, applications, and storage systems.

• Monitor server health, CPU usage, memory, disk space, and network performance using monitoring tools to identify and address potential issues before they impact operations.
• Automate operating system updates, security patches, and software upgrades on servers and workstations to ensure systems are secure and up to date.
• Create, modify, and deactivate user accounts and permissions in systems, ensuring proper access controls and adherence to security policies.
• Respond to helpdesk tickets or alerts to diagnose and resolve issues with servers, applications, or end-user devices, such as slow performance, crashes, or connectivity problems.
• Automate and verify scheduled backups of critical data and systems, testing backup integrity to ensure recoverability in case of data loss or system failure.
• Review logs from firewalls, intrusion detection systems, or antivirus software to respond to potential security threats or unauthorized access attempts as directed by SOC.
• Set up and fine‑tune server configurations to meet application and user requirements.
• Act on automated alerts from monitoring systems regarding disk space shortages, high resource usage, or service outages, taking immediate corrective actions.
• Update documentation for system configurations, procedures, and incident resolutions to maintain accurate records for audits, troubleshooting, and knowledge sharing.
• Assist employees with technical issues related to system access, software functionality, or connectivity, ensuring minimal disruption to their work.
• Periodically test backup restores and disaster recovery procedures to validate recovery time objectives (RTO) and recovery point objectives (RPO).
• Work with administrators to troubleshoot and resolve connectivity issues affecting servers, applications, or user access to resources.
• Monitor and allocate storage resources, ensuring sufficient capacity and performance for applications and users.
• Provide timely updates to the IT Director of Infrastructure on system status, incidents, or ongoing projects, including metrics on uptime, performance, or resolved issues.

This job description is not designed to cover or contain a comprehensive listing of essential functions or responsibilities that are required of the employee for this job. Essential functions and responsibilities and activities may change at any time with or without notice.

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or a related field; equivalent experience considered.
• 3+ years’ experience serving in the Information Technology field.
• Exceptional customer service skills with a focus on delivering a positive end‑user experience.
• Experience with Windows 11, Microsoft Office, and other common applications.
• Experience with desktop/laptop and peripheral hardware.
• Experience with IT ticketing, incident, change, project, and asset management tools.
• Proficiency with cloud‑based platforms such as Microsoft 365 and…