Technical Account Manager; TAM

Round Table Technology is a growing IT company offering premier managed IT services to nonprofits. We are headquartered in Frisco, Texas with offices and staff in Maine, New York City, Connecticut and the Philippines.

We are seeking a Technical Account Manager (TAM) to join our growing team. The TAM plays a critical role in helping clients understand and prioritize their technical needs, plan strategically for the future, and manage key projects that enhance their technology environment.

You’ll combine your technical expertise, communication skills, and project coordination abilities to serve as a trusted advisor—crafting technology roadmaps, identifying improvement opportunities, and overseeing implementation efforts across multiple nonprofit clients.

• Collaborate with clients to develop and maintain technical and strategic roadmaps aligned with their mission and goals.
• Identify areas of risk or misconfiguration and elevate through internal support, consulting, and project channels.
• Conduct onsite technical reviews and alignment audits on a recurring schedule.
• Provide guidance on IT best practices, security standards, cloud services, and infrastructure optimization.
• Act as a bridge between client leadership and technical teams to translate organizational needs into actionable projects.
• Help oversee hardware and software lifecycle management, vendor coordination, and IT budgeting.

• Scope, plan, and coordinate the execution of IT projects (e.g., migrations, security rollouts, infrastructure upgrades).
• Ensure projects stay on track by managing timelines, resources, and communications between internal and external stakeholders.
• Track milestones, issues, and outcomes, and provide regular status updates to clients and internal leadership.

• Serve as the dedicated technical advisor for a portfolio of MSP clients.
• Conduct regular check-ins and technology reviews to ensure clients are on track with their roadmap and receive timely support.
• Identify risks, gaps, and opportunities to improve the client’s IT environment.

• Collaborate with service desk and project teams to ensure top‑tier delivery.
• Partner with Account Managers, support, escalations, and strategic consultants to align service delivery with client goals.
• Collaborate across teams to improve processes, documentation, and service standards. Help maintain documentation and client records.
• Contribute to the development of best practices, toolkits, and internal knowledge sharing.

• 4+ years of experience in IT consulting, systems administration, or technical account management, preferably within an MSP or nonprofit context.
• Experience managing or coordinating IT projects from start to finish.
• Broad technical knowledge across infrastructure, cloud services (Microsoft 365, Google Workspace), networking, cybersecurity, and endpoint management.
• Solid understanding of Microsoft 365 administration, licensing, and support.
• Experience with Azure, Active Directory, Group Policy, and Windows Server.
• Familiarity with networking hardware (Meraki, Unifi, Cisco) and core protocols.
• Detail‑oriented mindset with a passion for documentation, process, and proactive support.
• Demonstrated ability to build client trust, translate technical concepts, and deliver strategic guidance.
• Excellent communication, presentation, and organizational skills.
• Strong problem‑solving and analytical thinking.
• Comfortable identifying technical gaps and driving risk‑reduction conversations.

• Experience working with nonprofits, mission‑driven organizations, and small businesses.
• Familiarity with ITIL, NIST, or other IT governance frameworks.
• Technical certifications (e.g., Microsoft, Google) are a plus.
• Working knowledge of HaloPSA or similar PSA platforms.

This is a salaried position with general hours of 40‑45 hours per week;
Monday‑Friday.

This position is classified as remote; however, candidates based in Maine, New York, or Texas are preferred.

Salary Range: $80,000 – $110,000

Life Insurance

Simple IRA with Matching

Reimbursement for traveling, certs, and training

Success in this role will be rewarded with a competitive salary and generous benefits package.

RTT is an Equal Opportunity Employer. All employment decisions shall be made without regard to age (40 or older), race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, pregnancy, citizenship status or any other basis as protected by federal, state, or local law. RTT is committed to providing IT employment opportunities to Women and Underrepresented Minorities in the IT industry.