Office Business Systems Analyst

Principal Recruiter @ Motion Recruitment | Talent Acquisition Expert

Office 365 Business Systems Analyst

6-12 Month Contract (Possible Extension)

*** Not open to C2C***

*** Must be local to the Frisco, TX area***

Job Description

We’ve evolved how we deliver technology to the company by moving many of our apps to Software-as-a-Service (SaaS) platforms. In doing so, we’ve created a situation where a significant amount of new technology has been put in front of associates with little guidance on how they should take advantage of the technology. Furthermore, SaaS platforms add new features and change at a rapid pace, faster than what many people can tolerate without assistance.

In collaboration technology our engineers and support personnel have created guides and hosted events in addition to their core responsibilities, but the demand has become untenable. We have a need to hire additional people within collaboration technology dedicated to helping the company's associates adopt the technology we bring to the organization.

• Get as many of the company's associates as possible to use more features of the apps that the company's collaboration technology department provides to ensure we’re getting the maximum return on investment in our technology.

Job Responsibilities

• Partner with the company’s Learning & Development department to create the company's specific learning content like videos, job aids, and success stories
• Create new and maintain existing knowledge base articles in the company’s technical knowledge base
• Maintain internal SharePoint websites by publishing news articles, promoting technology adoption, and keeping the content up to date
• Meet with the company's associates from individual contributors, people leaders, and executive leadership understand their needs, provide best practices, and help influence strategy on collaboration technology
• Survey the company populations to understand how collaboration technology is used at company, assess results that will influence the collaboration technology roadmap
• Facilitate in-person roadshows and other internal promotional events
• Author communications that inform company associates of changes, new features, and promote the usage of collaboration technology within the company
• Host ‘office hours’ style weekly meetings where any company associate can join to get guidance on how to use collaboration technology
• Provide basic guidance to company associates on using all technology
• To be clear, this is not a support job and will not require the person to be part of an incident support queue
• Assess the usage of technology platforms and proactively engage lines of business when they are not using the work spaces they have
• For example if a team in Microsoft Teams is not being used, reach out to the owner to offer support to get started, or recommend they delete the team
• Periodically meet with our vendors to understand their strategic roadmaps, understand how it affects company associates, and create guidance for company associates based on the information
• Monitor shared mailboxes, Viva Engage communities, and Teams channels for questions about the collaboration technology platforms

Skill Requirements

• Must have experience with MS Office 365
• Experience with Service Now
• Experience with Microsoft 365 applications like SharePoint, Microsoft Teams, One Drive, and Outlook
• Microsoft 365 Certified:
  Fundamentals certification
• Experience creating no code apps in the Microsoft Power Platform
• Experience creating SharePoint sites
• Experience operating with the agile methodology to get work done (Scrum & Kan Ban)

Benefits

• Medical Insurance & Health Savings Account (HSA)
• 401(k)

Motion Recruitment provides IT Staffing Solutions (Contract, Contract-to-Hire, and Direct Hire) in major North American markets. Our unique expertise in today’s highest-demand tech skill sets, paired with our deep networks and knowledge of our local technology markets, results in an exemplary track record with candidates and clients.