Senior Director of Infrastructure and Operations

Job Overview:

Keurig Dr Pepper (KDP) is actively seeking a seasoned Senior Director of Infrastructure and Operations responsible for managing, optimizing, and delivery of all IT infrastructure and related IT operations used to enable business capabilities and services across the enterprise. This includes ensuring the resiliency, availability, efficiency, security, and scalability of all hosting environments, global network, compute services, and storage devices.

As a key member of the leadership team, this role contributes to the development and execution of the enterprise-wide IT strategy and is responsible for ensuring the Infrastructure and Operations strategy delivers business value. This includes modernizing the IT Infrastructure and formalizing a rigorous technology lifecycle management program, improving the robustness and reliability of network services across a multitude of sites worldwide, and leveraging cloud services and innovative technology solutions.

They will also define and implement the operating/staffing model and outcome-based service level agreements with any managed services providers.

• Sets the mission, vision, & strategy for the Infrastructure and Operations function ensuring alignment with business goals & IT objectives.
• Develops and oversees the budget including planning/forecast accuracy & continuous cost-optimization.
• Manage cloud infrastructure, including public, private, & hybrid cloud environments as well as the design and implementation of onsite IT infrastructure solutions, including network, servers, and storage.
• Oversee day-to-day IT operations including system monitoring, performance tuning, and incident/change management to ensure high levels of service availability and problem management to prevent high impact incidents from recurring.
• Implement and enforce security policies to protect infrastructure from threats and ensure IT infrastructure adheres to and complies with corporate cybersecurity policies and relevant regulatory, data classification/privacy, and industry standards.
• Monitor and report on system performance, availability, & reliability issues and develop, maintain, & regularly test backup and recovery plans to ensure they work when needed.
• Manage relationships with vendors and service providers to fully exploit & ensure service delivery aligned with contractual obligations and perform technology lifecycle management to optimize, future proof, and eliminate technical debt of key infrastructure assets.
• Lead and coach the Infrastructure and Operations team including hiring, training, & performance management and foster continuous improvement & professional development to keep up with technological advancements and help them achieve their career aspirations.

• Salary Range: $220,000 - $264,000
• Actual placement within the compensation range may vary depending on experience, skills, and other factors
• Benefits, subject to election and eligibility:
  Medical, Dental, Vision, Disability, Paid Time Off (including paid parental leave, vacation, and sick time), 401k with company match, Tuition Reimbursement, and Mileage Reimbursement
• Annual bonus based on performance and eligibility

• Exceptional leadership skills, with the ability to develop and communicate an I&O vision that inspires and motivates staff and aligns with the IT and business strategy
• Effective influencing and negotiation skills in complex environments where resources required for success may not be in direct control of this role
• Evangelizing and implementing transformational initiatives where the target state included agile, Dev Ops, SRE, cloud adoption at scale.
• Consolidating operations capabilities in large, complex enterprise organizations to deliver improved efficiency, while balancing customer preferences for agility.
• Excellent analytical, strategic conceptual thinking, strategic planning, and execution skills
• Ability to identify, analyze, and solve complex technical problems using logical and methodical approaches.
• Capacity to develop creative solutions and improvements for existing systems and processes, leveraging a deep understanding of engineering…