Manager, Customer Trust, Premier and Audit

Employer Industry: Information Services

• Salary up to $184,600
• Opportunity for career advancement and growth within the organization
• Flexible hybrid work environment, with the option to work remotely for up to 8 weeks per year
• Comprehensive benefits package, including flexible vacation and mental health days off
• Award‑winning culture focused on inclusion, belonging, and work‑life balance
• Make a positive impact in the community through volunteer opportunities and social initiatives

• Lead and develop the Premier Support and Customer Audit teams, fostering a collaborative culture
• Act as a trusted advisor on security, compliance, and audit matters to customers
• Manage customer audit responses, support engagements, and escalations, ensuring high‑quality delivery
• Collaborate with cross‑functional teams to address customer concerns and enhance processes
• Monitor customer feedback and program metrics to drive continuous improvement

• 5-7+ years of experience in consulting, with exposure to IT audit, GRC, or compliance advisory
• Strong understanding of audit processes and frameworks such as SOC 2 and ISO 27001 from a business perspective
• Proven ability to build relationships and communicate effectively with customers at all levels
• Experience leading or developing teams in a customer‑facing environment
• Excellent verbal and written communication skills, with the ability to simplify complex topics

• Relevant certifications such as CISA, CISM, or CISSP are a plus
• Experience managing multiple priorities and working across functions

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