Technical Support Manager

Technical Support Manager – Baker Tilly US

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Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards.

Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly’s Industry Applications team develops data-driven technology solutions for clients. Our development philosophy is that we build the best products, most expediently, when the builders are intimately involved in the solutioning. Working with us, expect to ship often, to get outsized ownership over the products you build, and to be a leader in solving our clients problems. For this reason, we prioritize creativity, and a passion for delivering excellence.

We typically work with manufacturing clients, though we also get tapped for complicated insurance projects, forensics, and other data-heavy work.

Our solutions fundamentally start with the problems we’re working to solve with our clients. Accordingly, the tools we leverage vary from use-case to use-case. Our core stack leverages Anvil, and we integrate other solutions and systems as required. Examples include:

• State-machine driven applications for business process management
• “Rules Engine” development for measuring and reporting compliance against legislation/regulations
• Machine learning models for categorization (developed with AWS Sage Maker)
• Text and key term extraction from PDFs
• Mixed integer linear programming for supply chain optimization modeling
• Monte Carlo techniques for probabilistic forecasting

• Develop full-stack applications in just Python using Anvil ((Use the "Apply for this Job" box below).), bring new solutions to the table, in particular leveraging the AWS ecosystem
• Identify and develop service opportunities to assist Baker Tilly’s manufacturing industry and development and community adclients.

• The chance to own the development process. We use Azure Dev Ops for our project and issue management, but this role is a lot more than “take an issue, open a PR”. We want people excited to own a problem and figure out a solution.
• A collaborative, engaged team. You’ll work closely with analysts, Tableau Developers, and management consultants to help solve our clients’ problems. Our team is distributed, but we meet quarterly and make the most of it when we do.
• Diversity. No two days are alike, depending on the projects you’re working on (and the technologies required).
• The chance to immerse yourself in an up-and-coming framework – Anvil allows full stack development using just Python, and is key to our rapid-development approach.
• A chance to leave your mark. You will own projects and see them through with our clients. Meanwhile, we are constantly adding to our library of ‘building blocks’ so we aren’t solving the same problem twice.

• You have a technical background and genuine interest in computer science and software development. Maybe you got a Bachelor’s in Computer Science, or a Master’s in Data Science and Analytics, or you have a portfolio of awesome projects.
• You have at least an intermediate knowledge of Python, or advanced understanding of another high-level language (e.g. Java, C#)
• You are deep down a “maker” – you just like to build stuff.
• You have an eye for excellence. You might not be a UI/UX buff, but you know what annoys you, and…