Azure Support Engineer

Job Title:
Azure Support Engineer

Job :

Job Location:

Omaha, NE, Berkeley Heights, NJ, Frisco, TX (100% Onsite – local only, no relocation)

Job Travel Location(s):

# Positions: 2

Employment Type:

W2

Duration:

Long Term

# of Layers:0

Work Eligibility:

US Permanent Eligibility to Work Required

Key Technology:

Service Desk, AVD

• Review, investigate and solve technical issues, collaborating within and across teams and leveraging troubleshooting tools and practices
• Resolve issues through problem solving, collaboration, and research. May take escalated issues as needed. Documents technical work and research.
• Perform in-depth product troubleshooting and remediation when needed.
• Collaborate on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.
• Work with internal technical teams resolving AVD issues and questions.
• Assists in the implementation of end-to-end readiness programs (e.g., mentoring, knowledge sharing or technical document creation, brown bag sessions, blogs, quality assurance checks). Develops readiness content such as Run Books for support
• Develop specific technical and professional proficiency to enable you to understand and resolve customer issues, through training and readiness.
• Identify potential product defects and provide feedback to more senior engineers, contributing to product improvements
• Participates in case triage meetings and/or case discussions to share knowledge with other engineers and contribute to more rapid customer solutions. Utilizes learnings from triage meetings to identify and communicate readiness needs to manager or readiness team.

• 2 to 4+ years of general IT support in setting up desktops, laptops, installing software and troubleshooting desktops and laptops
• IT Help desk experience

• Cloud experience especially Azure Virtual Desktop (AVD)
• Terraform
• Service Now/SNOW experience