Order Management Specialist

Job Overview

Location: 6425 Hall of Fame Lane, Frisco, Texas, 75034

Schedule: Full-time, hybrid day shift (Monday–Friday, 8:00 AM – 5:00 PM, typically 3 days in-office). Flexibility required for occasional support outside core hours, including evenings, weekends, and holidays.

The Order Management Specialist provides high-level service to Keurig Dr Pepper’s Business-to-Business (B2B) customers. This role is responsible for processing customer orders via EDI or email in a timely and accurate manner, while also troubleshooting and creating solutions when established processes are unavailable. Regular interaction with customers is essential, building strong business relationships and ensuring a superior customer experience.

When issues arise that may impact on-time delivery, the specialist will elevate them to the appropriate supply chain team and ensure proper follow-through for resolution. This role may also support process improvement initiatives to better serve both customers and evolving business needs.

• Enter, process, and manage customer orders in ERP systems from PO receipt through invoicing
• Support Sales, Marketing, Supply Planning, and Logistics on order-management matters
• Monitor and troubleshoot EDI transactions and IDoc errors for assigned accounts
• Provide account coverage for team members during absences
• Respond promptly and professionally to customer inquiries, ensuring timely resolutions
• Collaborate with Transportation, Supply Planning, and Distribution Centers to ensure accurate and on-time order fulfillment
• Contribute to new hire training and cross-training of team members
• Identify and champion process improvement opportunities to enhance efficiency and customer satisfaction

• Builds Trusting Relationships:
  Develops strong, open, and trusting relationships with customers and internal teams.
• High-Impact Communication:
  Communicates clearly and persuasively across a variety of audiences.
• Managing Work:
  Effectively prioritizes time and resources to complete work efficiently.
• Work Standards:
  Sets and maintains high standards of performance and accountability.

• Starting pay: $25.00/hour

• Medical, Dental, and Vision Insurance
• Disability Coverage
• Paid Time Off (including vacation and sick leave)
• 401(k) with company match
• Tuition Reimbursement
• Mileage Reimbursement

Benefits are subject to eligibility requirements and applicable collective bargaining agreements.

• 1+ years of supply chain experience, preferably in consumer packaged goods (CPG)
• Experience with Order Management/ERP systems, EDI, vendor portals, and databases
• Skilled in navigating computerized systems for tracking, troubleshooting, and information gathering
• Experience collaborating in cross-functional team environments with internal and external stakeholders
• Strong organizational skills with the ability to prioritize multiple tasks while maintaining accuracy and attention to detail
• Proficiency in Microsoft Office (Excel, Word, PowerPoint) and familiarity with Power BI
• Advanced computer and keyboarding skills
• Experience working with retail buyers, distributors, and/or brokers preferred

Keurig Dr Pepper (NASDAQ: KDP) is a leading beverage company in North America, with a portfolio of more than 125 owned, licensed and partner brands and powerful distribution capabilities to provide a beverage for every need, anytime, anywhere. We operate with a differentiated business model and world-class brand portfolio, powered by a talented and engaged team that is anchored in our values.

We work with big, exciting beverage brands and the #1 single-serve coffee brewing system in North America at KDP, and we have fun doing it!

Together, we have built a leading beverage company in North America offering hot and cold beverages together tever your area of expertise, at KDP you can be a part of a team that’s proud of its brands, partnerships, innovation, and growth. Will you join us?

We strive to be an employer of choice, providing a culture and opportunities that empower our team of approximately 29,000 employees to grow and develop. We offer robust benefits…