Product Configuration Analyst; Frisco

Product Configuration Analyst :
Sapiens Products

Product Configuration Analyst :
Sapiens Products

The Configuration Analyst will be responsible for configuring, maintaining, and supporting Sapiens Policy Pro, Billing Pro, Producer Pro, Authority Pro, and Claims Pro software solutions to meet business requirements. This role serves as a key liaison between business users, IT, and the Sapiens technical team, ensuring that system configurations deliver optimal performance and align with organizational objectives. The ideal candidate will possess a strong understanding of insurance processes, excellent analytical skills, and hands‑on experience with Sapiens platforms.

• In collaboration with the Director of Solutions Delivery, analyze business requirements and translate them into Sapiens system configurations and solutions.
• Work closely with business stakeholders, Solutions Delivery Leads, and the broader IT team to document configuration specifications based on documented business requirements.
• Design, test, implement, and maintain configuration changes in Sapiens software to support business operations and process improvements.
• Troubleshoot and resolve configuration‑related issues, providing timely support to end‑users and technical teams.
• Document configuration procedures, changes, and system enhancements for future reference and compliance.
• Assist in system upgrades and integration projects as needed.
• Stay updated with Sapiens product improvements, best practices, and industry trends to ensure system configurations remain current and effective.

• Bachelor's degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience).
• At least five (5) years experience working in a technical capacity with Sapiens Core Suite for North America or a similar application, including an understanding of the data model, configuration version management principles, and familiarity with co‑configuration / co‑development practices.
• Strong XSLT experience and comfort working with application integrations and external APIs.
• Creative problem‑solving skills and a drive to examine the end‑to‑end impacts when analyzing reported issues and requested enhancements.
• Understanding of insurance or financial services processes and terminology.
• Proficiency in analyzing business needs and configuring enterprise software solutions.
• Excellent problem‑solving, analytical, and communication skills, including the ability to communicate not just the what, but the how and the why of system behaviors.
• Ability to work collaboratively in a team environment and manage multiple priorities.
• Willingness to complete configuration / design reviews and provide guidance to junior configurators and other members of the Solutions Delivery team.

• Experience with business process mapping and documentation.
• Solid understanding of the Billing Pro and / or Claims Pro application architecture and core functionality, including asynchronous processing.
• Knowledge of SQL, XML, or other data management / query tools.
• Comfort acting in a consultative role when working with stakeholders; a willingness to challenge assumptions and ensure the implications of changes are fully understood before implementing.

This hybrid position is based in Chicago, IL or Frisco, TX, and reports to the Director of Solutions Delivery. A fully remote arrangement based outside of these areas may be considered for the right candidate. The role may require occasional travel or after‑hours support during critical deployments or issue resolution.

Tokio Marine Highland Insurance Services (TMH) is a leading property and casualty underwriting agency. We offer a broad suite of tailored specialty risk management solutions, including private flood, fine art and lender‑placed products. At TMH, it’s all about our clients. Nationwide, our customers rely on our trusted, industry‑leading coverages, supported by compliance expertise, superior claims management and the highest caliber of service.

Founded in 1962, TMH is a wholly owned company of…