Senior IT Manager; Infrastructure Operations

Reporting to the CIO, the Senior Manager of Infrastructure is responsible for servicing as a team leader in the Information Technology department, overseeing the development, implementation, maintenance, and support of technology infrastructure and security to ensure they meet organizational needs and operate efficiently. Must have a solid background within Infrastructure, Service Desk, and Cyber Security in prior hands-on roles.

• Oversee the design, development, and deployment of technology infrastructure to align with organizational goals and user requirements.
• Ensure ongoing support, troubleshooting, and maintenance of infrastructure to optimize performance, resolve issues, and minimize downtime.
• Manage and mentor a team of IT professionals, including network, systems, and cloud administrators, desktop support technicians, and support staff to foster collaboration, skill development, and project success.
• Collaborate with vendors, business units, and stakeholders to select, integrate, and manage infrastructure solutions that meet business needs and promote continuous business process improvement and efficiency.
• Develop and execute strategies for infrastructure and cybersecurity management, including budgeting, resource allocation, risk mitigation, and technology upgrades to support organizational objectives.

• Develop and execute a comprehensive IT strategy aligned with business goals, focusing on infrastructure reliability, cybersecurity, and exceptional client service.
• Provide long-term planning for IT infrastructure scalability to support firm growth and evolving client demands.
• Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, cloud services, and hardware.
• Ensure high availability, performance, and scalability of IT systems to support internal operations and client-facing applications.
• Manage IT asset lifecycle, including procurement, deployment, and decommissioning of hardware and software.
• Monitor and optimize system performance, ensuring minimal downtime and efficient resource utilization.
• Develop, implement, and maintain a robust cybersecurity program to protect sensitive client data, financial records, and intellectual property in compliance with regulations.
• Conduct regular vulnerability scans and penetration testing to identify and mitigate security threats.
• Establish and enforce cybersecurity policies, including access controls, encryption standards, and incident response protocols.
• Lead incident response efforts in the event of a security breach, ensuring rapid containment, mitigation, and communication with stakeholders.
• Stay current on emerging cyber threats and implement proactive measures to safeguard systems and data.
• Oversee the IT service desk, ensuring timely and effective resolution of technical issues for employees.
• Develop and monitor service level agreements (SLAs) to maintain high standards of customer service and support.
• Train and mentor service desk staff to deliver professional, client-focused support and maintain a positive user experience.
• Set performance goals, conduct evaluations, and provide professional development opportunities for team members.
• Manage relationships with third-party vendors, including cloud providers, software vendors, and managed service providers, to ensure cost-effective and reliable services.
• Develop and manage the IT budget, ensuring cost efficiency while maintaining high-quality infrastructure and services.
• Ensure IT operations comply with relevant industry standards and regulations, particularly those related to financial services and client data protection.
• Maintain documentation and reporting for audits, ensuring transparency and adherence to compliance requirements.
• Implement disaster recovery and business continuity plans to minimize risks and ensure operational resilience.
• Identify and evaluate emerging technologies to enhance IT capabilities, such as cloud solutions, automation, or AI-driven tools.
• Prepare and present reports on infrastructure performance, project status, and IT initiatives to senior management.

• Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field required, Graduate degree a plus
• 10+ years of experience working in Infrastructure Operations, supervising technology teams, and overseeing information technology projects required
• Minimum of 5 years of experience in a leadership or management role in an IT setting required
• Excellent understanding of computer systems, security, network and systems administration, and telecommunications systems
• Exceptional leadership and decision-making skills
• Solid knowledge of project management principles
• Must have excellent communication and relationship building skills and be able to effectively communicate highly technical information across all levels of the organization