IT Operations Technician

Overview

Join to apply for the IT Operations Technician role s position is based on our campus in Madison, WI, and relocation to the area is required. We recruit nationally and provide financial relocation assistance.

• Monitor the hosting infrastructure stack and respond swiftly to problems.
• Employ investigative and troubleshooting skills across a variety of tools to identify and resolve network, hardware, virtualization, and presentation problems.
• Connect with contacts from healthcare organizations to address impact, communicate issues, and perform system build.

• Relocation to the Madison, WI area (reimbursed)
• A history of academic and professional success
• Exceptional interpersonal, communication, initiative, and leadership abilities
• Available to work second or third shift hours
• Eligibility to work in the U.S. without sponsorship
• COVID-19 vaccination

• Knowledge of Internet networking protocols and tools like TCP/IP, ping, and trace route
• Knowledge of Linux, especially Ubuntu, Redhat, or CentOS
• CompTIA+, CCNA, Network+, or Linux+ certification
• Knowledge of VMware

We offer comprehensive benefits to keep you healthy and happy as you grow in your life and career, and merit-based compensation will reflect the impact of your work on the company and our customers. You’ll also be eligible for annual raises and bonuses, as well as stock grants. Healthcare is provided globally. Epic is an Equal Opportunity Employer, and diversity, equity, and inclusion are integral to our principles.