Service Desk Analyst

Established in 1991, Collabera has been a leader in IT staffing for over 22 years and is one of the largest diversity IT staffing firms in the industry. As a half a billion dollar IT company, with more than 9,000 professionals across 30+ offices, Collabera offers comprehensive, cost-effective IT staffing & IT Services. We provide services to Fortune 500 and mid-size companies to meet their talent needs with high quality IT resources through Staff Augmentation, Global Talent Management, Value Added Services through CLASS (Competency Leveraged Advanced Staffing & Solutions) Permanent Placement Services and Vendor Management Programs.

Collabera recognizes true potential of human capital and provides people the right opportunities for growth and professional excellence. Collabera offers a full range of benefits to its employees including paid vacations, holidays, personal days, Medical, Dental and Vision insurance, 401K retirement savings plan, Life Insurance, Disability Insurance.

Title:

Service Desk Analyst

Location:

Frisco, TX

Duration: 6 month (may extend)

Pay-rate: $15/hour on W2

Job Description:

• Independently resolve tickets within SLA

• Adheres to standard operating procedures / work instructions

• Follow the escalation process

• Follow the shift hand-over process

• Categorizes as per CTI as appropriate

• Update the knowledge base

• Coaching fresher’s to be independent

• Coaching analysts for correct routing of tickets, capturing critical information

• Technically upgrade across versions of environment when required

• Complies to regulatory requirements

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