MIDAS Care Management Application Support Analyst; L2

MIDAS Care Management Application Support Analyst (L2)

Location: Frisco, TX, US

Company: NTT DATA Services

We are currently seeking a MIDAS Care Management Application Support Analyst (L2) to join our team in Frisco, Texas (US-TX), United States (US).

Seeking an experienced MIDAS Care Management Application Support Analyst (L2) to provide production support, administration, configuration, and optimization of the MIDAS Care Management and Health Analytics platform
. The role supports Case Management, Utilization Management, Quality Management, Risk Management, and Regulatory Compliance workflows across healthcare organizations.

• Provide L2 support for MIDAS Care Management modules.
• Troubleshoot application issues, workflow failures, and user-reported incidents.
• Perform system configuration, testing, upgrades, patches, and enhancements.
• Coordinate with vendors and internal teams for issue resolution.
• Support Case Management, Care Coordination, and Utilization Management workflows.
• Monitor and support:
• Length of Stay (LOS)
• Care Coordination
• Authorization Management
• Medical Necessity Reviews
• Assist in denial prevention and documentation improvement initiatives.

• Support quality improvement, patient safety, and risk management programs.
• Monitor quality indicators, incident reports, and patient safety events.
• Support peer review, performance improvement, and corrective action workflows.
• Assist with regulatory reporting and accreditation readiness activities.

• Develop and support reports and dashboards for:
• Case Management
• Quality Measures
• Regulatory Compliance Metrics
• Perform data extraction, validation, and operational reporting.

• Create and maintain system documentation, user guides, and knowledge articles.
• Provide end-user support and training for MIDAS workflows and enhancements.

• Case Management
• Quality Management
• Denial Management
• Regulatory Compliance
• Patient Safety & Performance Improvement

Experience supporting MIDAS Care Management applications.

• Strong troubleshooting, configuration, and workflow optimization skills.
• Knowledge of healthcare analytics and reporting.
• Experience with EMR integrations and healthcare interoperability (HL7 preferred).
• Ability to support application upgrades, patches, and testing activities.

• Bachelor's degree in Healthcare Informatics, IT, Nursing, Healthcare Administration, or related field.
• L2 Support: 5+ years of experience supporting MIDAS or Care Management applications.

NTT DATA provides a reasonable range of compensation for U.S.

-based positions. The starting pay range for this role is $68,076 – 118,188. Actual compensation will depend on a number of factors, including the candidate’s relevant experience, technical skills, and other qualifications.

This position may also be eligible for incentive compensation based on individual and/or company performance.

This position is eligible for company benefits including medical, dental, and vision insurance with an employer contribution, flexible spending or health savings account, lifeand AD&D insurance, short and long term disability coverage, paid time off, employee assistance, participation in a 401k program with company match, and additional voluntary or legally-required benefits.

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible…