MIDAS Care Management Application Support Analyst; L2

MIDAS Care Management Application Support Analyst (L2)

Seeking an experienced MIDAS Care Management Application Support Analyst (L2) to provide production support, administration, configuration, and optimization of the MIDAS Care Management and Health Analytics platform. The role supports Case Management, Utilization Management, Quality Management, Risk Management, and Regulatory Compliance workflows across healthcare organizations.

Key Responsibilities

• MIDAS Application Support
• Provide L2 support for MIDAS Care Management modules.
• Troubleshoot application issues, workflow failures, and user-reported incidents.
• Perform system configuration, testing, upgrades, patches, and enhancements.
• Coordinate with vendors and internal teams for issue resolution.

• Care Management & Utilization Review Support
• Case Management, Care Coordination, and Utilization Management workflows.
• Monitor and support:
  Length of Stay (LOS) Discharge Planning Care Coordination Authorization Management Medical Necessity Reviews
• Assist in denial prevention and documentation improvement initiatives.

• Quality & Risk Management Support
• Quality improvement, patient safety, and risk management programs.
• Monitor quality indicators, incident reports, and patient safety events.
• Support peer review, performance improvement, and corrective action workflows.
• Assist with regulatory reporting and accreditation readiness activities.

• Reporting & Analytics
• Develop and support reports and dashboards for:
  Utilization Management Case Management Patient Safety Quality Measures Regulatory Compliance Metrics
• Perform data extraction, validation, and operational reporting.

• Documentation & Training
• Create and maintain system documentation, user guides, and knowledge articles.
• Provide end-user support and training for MIDAS workflows and enhancements.

Required Skills & Experience

• Functional Knowledge- 5+ years of experience in the below skills Case Management Utilization Management Quality Management Risk Management Denial Management Regulatory Compliance Patient Safety & Performance Improvement
• Technical Skills- 5+ years of experience in the below skills Experience supporting MIDAS Care Management applications. Strong troubleshooting, configuration, and workflow optimization skills. Knowledge of healthcare analytics and reporting. Experience with EMR integrations and healthcare interoperability (HL7 preferred). Ability to support application upgrades, patches, and testing activities.

Qualifications

• Bachelor's degree in Healthcare Informatics, IT, Nursing, Healthcare Administration, or related field.
• L2 Support: 5+ years of experience supporting MIDAS or Care Management applications.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future.

As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.