Systems Integration Advisor

Req  DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Systems Integration Advisor to join our team in Frisco, Texas (US-TX), United States (US).Application Support Engineer - Teladoc Telehealth Platform

Location US/ remote

Experience5+ years overall IT experience 2+ years supporting telehealth, healthcare applications, digital health platforms, patient engagement systems, or virtual care solutions.

Job Summary We are seeking an experienced Application Support Engineer to provide operational support, monitoring, troubleshooting, and maintenance for the Teladoc Telehealth Platform and its integrations. The ideal candidate will be responsible for ensuring platform availability, resolving incidents, supporting business users, monitoring interfaces, and coordinating with infrastructure, integration, and vendor teams to maintain a seamless virtual care experience.

Key Responsibilities Application Support Provide L2/L3 support for Teladoc and related telehealth applications.

Monitor platform health, user experience, and transaction processing.

Troubleshoot application issues and perform root cause analysis.

Manage incidents, service requests, and problem tickets within SLA targets.

Support production deployments, releases, and change activities.

Integration Monitoring & Support Support integrations & Monitor API transactions and interface queues.

User & Operational Support Support clinical, administrative, and operational users.

Manage user access, permissions, and role-based security.

Assist with onboarding and configuration activities.

Provide end-user training and documentation as required.

Platform Administration Monitor system performance and capacity.

Conduct application health checks.

Support configuration updates and system maintenance.

Coordinate with vendor support teams for complex issues.

Required Skills Technical Skills5 + years of experience supporting telehealth, patient engagement, or healthcare applications.
5 + years of understanding of REST APIs and web services.
5 + years of experience with:

Application monitoring tools

Log analysis

Incident management platforms (Service Now preferred)
SQL queries and database troubleshooting

Knowledge of:

HL7/FHIR healthcare integration standards

Healthcare workflows and clinical operations

Familiarity with cloud platforms (Azure or AWS).Support Skills Production support experience in a 24x7 environment.

Strong troubleshooting and problem-solving abilities.

Experience handling Sev1/Sev2 incidents.

Ability to coordinate with global teams and vendors.

Preferred Qualifications Experience supporting Teladoc or similar virtual care platforms.

Exposure to Epic, Cerner, or other EHR systems.

Knowledge of healthcare interoperability standards (HL7, FHIR).Healthcare domain experience.

Education Bachelor's degree in  Information Technology, Engineering, or related discipline.

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