Telecommunications Administrator

Telecommunications technicians work in a complex environment supporting a variety of service
including Contact Center, Call Flows, IVR’s, Field and office phone system, Fire Alarms and elevator
voice services.
The communications team installs and supports the infrastructure used for all types of
telecommunications in support of our contact center, office service, and [property/field service,
including the layer 1 fiber and copper data network cabling infrastructure, operational voice (both
wired and wireless systems), elevator, alarm systems, IOT devices other systems involved in realtime communications and operations.

• Install, terminate, test, troubleshoot, and document test results for fiber, network, audio, video, and RF cabling
• Perform and support continuity checks, locate and correct wiring errors using measuring instruments
• Investigate, diagnose, correct, and document instrumentation or system malfunctions
• Perform complex technical assignments involving communications systems, instrumentation and data acquisition/processing systems
• Collaborate with team members to troubleshoot failures and issues derived from test data
• Performing regular maintenance tasks such as software updates, hardware repairs, and system backups to ensure that telecommunications systems operate reliably and efficiently
• Identifying and resolving technical issues with telecommunications systems and equipment to ensure that they are functioning properly.
• Creating and maintaining documentation related to telecommunications systems and equipment including configurations, procedures, and troubleshooting guides
• Collaborating the other IT teams and business stakeholders to ensure that telecommunications systems meet business requirements and align with overall IT strateg

2+ years’ experience of specialized training in electronic technology or closely related field or one
year installing, testing, troubleshooting, and repairing fiber optics, copper cabling (RF, Ethernet),
network and telephony installation, and BPX/ audio/video systems.

• Proven experience working as telecommunications technician.
• Sound knowledge of telecommunications systems
• The ability to interpret technical manuals and schematic designs.
• Strong problem-solving and analytical skills to identify and resolve technical issues
• Excellent communication skills to collaborate with other IT teams and business stakeholders
• Customer Focus
• Telecommunications Knowledge
• Functional and Technical skills
• Adaptability and the ability to master new technologies quickly
• Exceptional communications and customer service skills.
• Strong problem-solving and analytical skills to identify and resolve technical issues
• Excellent communication skills to collaborate with other IT teams and business stakeholders
• Physical effort includes standing, lifting and carrying moderately heavy materials or equipment up to 25 lbs