Microsoft 365 Consultant

• Support day-to-day aspects of the level 2 Support for Microsoft 365 and related services
• Ensure to handle the tickets within the Service Levels and maintain the quality of resolution provided
• Provide support on Microsoft 365, including
• Mail flow, Spam Control/Filtering, Security and compliance aspects like Auditing, Retention, Data Loss Prevention
• SharePoint Online & One Drive including permission and access including guess access etc
• Microsoft Teams related troubleshooting and support for end users
• Hands on knowledge on SharePoint Server Patching, deployments, etc.
• Co-ordinate with other teams appropriately to ensure speedy resolution of issues
• Extensive SharePoint Knowledge:
  Understanding of SharePoint architecture, features, and functionalities.
• Microsoft 365 Expertise:
  Familiarity with other Microsoft 365 services, particularly Teams and One Drive
• Update the knowledge base and documentation of issues and solutions
• Manage and Support Office 365 Mailboxes, Groups etc
• Team and collaboration skills
• Vendor Management and coordination

• Should have min of 3-4 years’ experience working with a large client using Microsoft 365
• Good analyzing and troubleshooting skills
• Sound understanding on Identity management, and application integration is required.
• Work experience in a Hybrid setup would be an added advantage
• Process
  
  Skills:
• Must be open for 24x7 operations
• Handling On - call Escalations
• Monitoring and maintaining SLA requirements for the tickets queue and management
• Process adherence & Security compliance
• KB preparation and review, Knowledge sharing & documentation
• Root cause analysis / Problem Management
• Should have good written and communication skills

A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to HCL policies. In addition, this role is eligible for the following benefits subject to HCL policies:

• medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance
• employee assistance program
• 401(k) retirement plan
• 10 days of paid time off (PTO) per year (some positions are eligible for unlimited PTO)
• 10 paid holidays per year