OpenShift Engineer

Bare Metal infrastructure with RHACM

• Red Hat Open Shift build experience on Bare Metal infrastructure.
• Good understanding of Red Hat ACM for provisioning and managing clusters, Open Shift Virtualization, ODF, Quay, Terraform, Ansible, Git Ops principles.

• Open Shift Data Foundation for Storage, Red Hat Advanced Cluster Security.
  
  Understanding of Bare Metal infrastructure (Dell Power Edge Server).

• Experience building Container as a Service Self Service model.
• Responsible to Design and implement enterprise PaaS solutions, based on Red Hat Open Shift on Bare Metal infrastructure and variety of IaaS platforms like AWS, Azure, VMware, Open Stack etc.
• Good understanding of Red Hat ACM for provisioning and managing clusters, Open Shift Virtualization, Quay and Git Ops principles.
• Good exposure to Dev Ops principles, CI/CD, Continuous Deployment Pipelines with a proper well tested failover & recover plans on any infrastructure.
• Deep understanding of cloud storage and integrations with k8s platforms. Open Shift Data Foundation for Storage, Portworx, Ceph, Red Hat Advanced Cluster Security.
• Broad understanding of competitive landscape, IT strategic topics and solutions like automation, hybrid cloud, IT modernization, Dev Ops, and advanced application development concepts.
• Experience building Container as a Service Self Service model.
• Understanding of Bare Metal infrastructure (Dell Power Edge Server).
• Broad understanding and ability to effectively communicate the value technology brings to a business, industry, or vertical. Ability to design high available, multi cloud and split cluster based Open Shift environment.
• Skilled to assess the client s technology architecture, identify gaps and prescribe the right set of tools and technologies cutting various layers of architecture for the target state designs/ architectures.
• Ability to define roadmap for non-functional requirements for the production and guide the implementation.
• Provide technical leadership in daily system support and operation for critical and complex production systems.
• Create and update maintain and deliver technical documentations.
• An active listener with excellent communications and interpersonal skills, with an ability to utilizes different styles of questioning techniques and manage conflict and objection handling.

• (1.) To adhere to quality standards, regulatory requirements and company policies
• (2.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions / Reopen Cases
• (3.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.
• (4.) To independently resolve tickets & esnure that the agreed SLA of ticket volume and time are met for the team.
• (5.) To provide support for on call escalations /L3 level support and doing incident & problem management
• (6.) Work on value adding activities such Knowledge base update & management, Training freshers, coaching analysts & conducting interviews/participation in hiring drives.