Technical Lead, IT​/Tech, SRE​/Site Reliability

Certification in Kubernetes is mandatory for this position.

• Provide consulting services for improved system stability, availability, performance and reliability.
• Assist in determining the impact of operational issues and provide input into their resolution via data extraction and quantification.
• Work through day-to-day support issues, ensure effective and timely resolution of issues in production environment, troubleshoot customer impacting issues.
• Support multiple applications, specifically running Kubernetes/Gloo/AWS/Apigee/ PCF/GCP/Java based systems in an enterprise environment.
• Supporting Gloo running on Kubernetes, Apigee opdk and saas, Grafana, Prometheus, Cassandra, Postgres, Spring Boot or Java based applications running on Kubernetes, PCF, and Java application servers.
• Apply Git Ops principles to manage infrastructure and application configurations
• Apply monitoring and creating complex alerts and dashboards for production systems.
• Provide capacity analysis, tuning analysis for Apigee and Java applications hosted on LINUX and container platform.
• Available to provide 24X7 on call support on a rotating basis with other team members.
• Lead efforts in troubleshooting, recovery, and root cause investigation.
• Perform analysis of user requirements and problems to automate or improve systems and review system capabilities, workflow, and scheduling limitations.
• Able to follow and develop detailed work plans, schedules, project estimates, resource plans, and status reports.
• Facilitate HA (High Availability) /DR (Disaster Recovery) exercises to ensure that the team are fully prepared in any event.
• Lead root cause analysis session to understand what causes issues in Production and come up RCA Report along with solutions that will prevent them from happening in the future.
• Ensure documentation is created and remain updated for any related work.
• Strong understanding of UNIX operating systems and any scripting language.
• Forecast and plan for rapidly growing environment
• Evaluate new software product and service solutions.

• Expertise in analyzing and troubleshooting large-scale distributed systems.
• Strong experience with Kubernetes Container Orchestration Tool,GoLang, Gloo, AWS, Apigee API Gateway,
• Experience with REST, SOAP, and GraphQL API support.
• Experience with tools like:
  Git, Gitlab, Docker, Postman, Splunk, App Dynamics, Imperva WAF and CI/CD tools
• Good Experience in Git Ops process, performance measures & tuning, capacity planning and management, contingency, and disaster recovery
• Good understanding and strong experience with Unix/Linux operating systems.
• Ability to debug, optimize code, and automate routine tasks.
• Systematic problem-solving approach coupled with effective communication skills.
• Strong scripting knowledge and experience.
• Good understanding of networking, routing, and TLS/SSL