Sr. Project Manager

Responsibilities -

• Excellent customer service with ability to manage customer expectations
• Excellent communicator with strong verbal and written skills at all levels of the organization
• Ability to easily adapt to different communication and working styles
• Active listener
• Excellent organizational skills
• Self-starter and quick learner
• Proven ability to set priorities across a complex program with multiple projects and drive for results
• Excellent facilitation and collaboration skills
• Work effectively with internal and external clients, third party vendors, and senior management (Sr Director and VP levels) in accomplishing project objectives
• Exercise judgment within broadly defined policies and practices to develop corporate methods, techniques
• Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customer
• In depth knowledge of how to navigate through matrixed organizations to engage teams and get work done
• Can establish and maintain effective relationships with business and IT customers to gain their trust and respect
• Ability to communicate effectively with senior IT and business leaders

Experience -

• In depth understanding of project terminology and methodology
• 3-5 years of experience managing programs with 10+ year Infra & Network project management
• Ability to lead multi-function project team through influencing skills
• Expert skill using Microsoft Project to drive project execution and manage to critical path
• Experience in managing constrained schedules and resources in a rapidly evolving environment
• Ability to understand interdependencies and can connect the dots on how one part of a project impacts another
• Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customer. Hosting meetings, taking meeting notes, and documenting action items
• Ability to organize complex and/or ambiguous information for project sponsor
• Organizing project goals / objectives into major streams of work with specific deliverables
• Develop and maintain "lessons-learned” inputs to the project repository for utilization on future programs
• Work closely with the Program Executive Sponsor, Operating Committee and Steering Committee to facilitate decisions necessary for delivery and to overcome barriers
• Resolve political, resource, budgeting, change, and legal issues affecting the program.
• Serves as a mentor/advisor/decision-maker to project managers for the program for issues related to corporate politics, external politics, client relations, governmental regulation, project quality, project risk, and safety.
• Oversee development of proposals and requests for proposals associated with the program.

Interactions -

• Global implementation effort with multiple Medium to Large Complex projects being managed will typically have:
• Individual team members from 8-12 cross functional teams and business sectors
• 2-4 Service providers needed to deliver key portions of the solution, which will include infrastructure, applications, and several interdisciplinary teams to support execution
• Serves as the leader of a multi-person project management team
• Joint executive program sponsors which requires project manager to gain consensus and set expectations
• Involve multiple technology area with solution design (network circuits, laptop clients, VM server, etc.)
• Global business customers impacted by program delivery involving multiple sector geographies
• Oversee global program team activities by influencing cross functional team members without direct line of authority (daily)
• Effective communication with executive sponsor(s), Sr Director/VP, in customer organization (weekly)
• Status presentation and Stage Gate approval meeting with Directors and Sr Directors (Monthly)
• Serve as first level of escalation from Project Managers assigned to program
• IT Services Suppliers coordination to deliver needed IT Services required for project delivery
• Works with EPMO Portfolio Manager to align on key project artifacts and gains alignment on project governance
• Schedule, budget and scope constraints that cause pressure on delivery