Fitness Manager

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Position Overview
The Fitness Manager (FM) is a member of Cowboys Fit management team and plays a key role in the company's overall success by leading and managing a club’s health and fitness programming which includes personal training, group training, supplement sales, member integration and support. The FM is responsible for:

• Impacting member service and retention by delivering excellence through quality, cutting‑edge programming that is safe, supports member's efforts to reach their goals and provides exceptional member experiences.
• Maintaining a safe, clean, well‑maintained, and esthetically appealing environment.
• Achieving financial performance results through the generation of ancillary service revenues.

• Serve as a role model and direct and manage the day-to-day operations of the club’s fitness programming.
• Cultivate and lead a positive, team-centered work environment that delivers on company goals.
• Hire, train, manage, and develop a high-quality team of fitness professionals in a way that enables them to reach their full potential.
• Review and evaluate staff performance constructively on a regular basis through informal and formal performance management mechanisms.
• Create communication mechanisms for staff that enables two-way dialogue and provides timely and accurate information pertaining to company and club goals, programs, promotions, and policies.
• Manage an efficient fitness department whereby day-to-day operations run smoothly, company-wide policies are followed consistently, and problems are resolved effectively and timely.
• Create staff schedules that guarantee appropriate coverage by the fitness team.
• Maintain and process all paperwork associated with members, staff, or club operations completely and ensure information is entered accurately.
• Ensure superior customer service by sustaining a culture, through leadership and example, wholly committed to listening to members and guests, understanding their needs, and exceeding their expectations.
• Create and deepen relationships with members and enhance their sense of belonging and community within the club.
• Work with the sales team to integrate members into the club in a timely manner.
• Sincerely acknowledge members and guests.
• Be professional in personal presentation.
• Use a professional and friendly communication style to enhance our members’ and guests’ experience.
• Ensure the fitness team takes an active role in keeping current, staying well trained and knowledgeable about their jobs, the company, and our services, promotions and business practices so that they can provide members and guests with consistent and accurate information.
• Educate and train the fitness team on company and department programs.
• Ensure that all members of the fitness team keep current with the appropriate certifications (PT, CPR/AED) needed for their job and maintain all paperwork associated with those certifications.
• Cross train staff so that they are always “stage ready” and available to help members and guests no matter what their job.
• Oversee ancillary service programs and ensure that programs are safe, provide quality experiences for members, meet members’ expectations and goals, and achieve revenue goals.
• Know your competition and use that information to make suggestions or changes that enable your club to be “best in class.”
• Develop and implement member communications initiatives that increase member retention, satisfaction and participation in revenue producing services.
• Monitor, evaluate and continuously improve operations, programming, and financial performance by interacting with members and staff, listening to their feedback and ideas, and analyzing key metrics and data.
• Manage all controllable expenses to ensure that the department stays within budget.
• Ensure all equipment is working and operating; if it is not, get it repaired in a timely manner.
• Notify the facilities department when repairs and maintenance are needed and advocate for getting these issues resolved.
• Maintain and implement an equipment cleaning schedule and overall maintenance checklist.
• Actively participate in management…