Adjustments Supervisor

JOB SUMMARY

Supervises and leads the day-to-day activities of 10+ cash posting staff; both onsite and telecommuters, hires, trains, schedules, monitors staff including the performance evaluation process. Effectively maintains a work environment which stimulates and motivates the growth of subordinates. Interacts with internal and external resources at multiple levels.

Include the following. Others may be assigned.

• Oversees the day-to‑day activities of subordinates including, but not limited to, monitoring daily production, scheduling, time and attendance, appropriate coverage, and equipment functioning and availabilities, etc.
• Reviews and responds to email and phone messages from the facility, staff, and management. Completes accounts referred to supervisory unit by staff or management on a daily basis. Maintains proficiency in all system platforms.
• Trains, develops, motivates, and assists subordinates in reaching new levels of skills, knowledge and attitude.
• Creates reports such as staff memos, meeting agendas, quick reference materials and month‑end reports. Daily/weekly/monthly meetings with staff as needed.
• Establishes performance objectives and evaluation criteria for monthly incentives.
• Performs quality review of staff work efforts at the account level.
• Review and approve reconciliations, postings, clearing of unidentified accounts.
• Monitor and ensure credit card refunds and charity adjustments are posted with the service level agreement.
• Identify and communicate trends and issues to management.

This position carries out supervisory responsibilities in accordance with guidelines, policies and procedures and applicable laws. Supervisory responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

No. Direct Reports (incl. titles)
Rep, NPAC Supp Svcs I/II;
Rep, Reconciliation;
Rep, Payment Poster I/II

No. Indirect Reports (incl. titles)
NA

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Intermediate Microsoft Office (Word, Excel)
• Intermediate understanding of business service functions including billing, collections, insurance, and appeals
• Strong interpersonal, verbal and written communication skills, excellent listening skills, and organizational skills
• Ability to work in fast pace environment
• Must have demonstrated an ability to learn within a short period of time
• Ability to prioritize and manage multiple tasks
• Healthcare terminology
• Customer Service skills
• Data Entry and 10-key by touch

Conifer requires its candidates, as applicable and as permitted by law, to obtain and provide confirmation of all required vaccinations and screenings prior to the start of employment. This may include, but is not limited to, the COVID‑19 vaccination, influenza vaccination, and/or any future required vaccines and screenings.

Include minimum education, technical training, and/or experience required to perform the job.

• High School Diploma or equivalent
• 2–3 years business office or related experience preferred

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and work at a computer terminal for extended periods of time

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Multiple workstations in close proximity

As a part…