Sales & Service Manager - Stonebriar Centre

Sales & Service Manager - Stonebriar Centre

Location:

Dallas, TX – Stonebriar Centre
Salary: $ – $

The Sales & Service Manager is a member of the store leadership team delivering ALO’s business and guest experience strategy into the store. Passionate about business targets, sales, guest experience, and elevating talent to meet ALO’s guiding principles. Ensures exceptional guest experience while maintaining a clean and safe store environment.

• Investigate and root cause sales opportunities, partnering with the General Manager to elevate process or system gaps
• Oversee the Sales & Service team to execute an exceptional guest experience, assessing level of guest connection and technical product education, providing feedback and coaching
• Continue to build the client relationship daily with our customers
• Ensure effective sales floor coverage through workforce solutions and selling initiatives
• Partner with the General Manager to build the Sales & Service strategy for the store and execute implementation with the team

• Represent the business in meetings and conference calls in partnership with General Manager
• Review, monitor and partner with General Manager to manage budget, reporting and other business data, including metrics (e.g., Expenses, Sell‑Thru)
• Future planning workflow business needs to protect optimal performance

• Ensure that the Sales, Service, and Community team exudes ALO’s mission and guiding principles to guests
• Lead a team through accountability, continuous coaching, talent development and communication across Operations and Visual team
• Establish internal & external pipeline through succession planning and recruitment strategy
• Write an effective schedule prioritizing business strategy, in partnership with the General Manager/Store Manager

• Oversee execution of deliverables on the ALO Sales & Service Model, protecting operational efficiency
• Collaborate and implement General/Store Manager’s vision working cross‑functionally with business partners to support organization goals
• Demonstrate ability to navigate the organization balancing business need and brand culture

• 3-5 years of retail or related industry leadership experience
• Working knowledge of MS Office (Word, Excel, Outlook)
• Extraordinary interpersonal and communication skills, both verbal and written
• Agile with ability to handle multiple tasks in changing environment
• Independent work ethic, time‑management skills and personal accountability
• Requires constant movement around all areas of the store
• Aligns with and embodies ALO’s Guiding Principles
• Ability to lift, push, carry up to 50 pounds; lift, bend, kneel, climb, crawl, twist, and safely climb up/down a ladder
• Ability to stand and move entire shift

Full‑time: available for opening, closing and weekend shifts. All employees must work during the company’s Blackout period (week of Thanksgiving through first week of January).

• Generous employee discount for ALO and free membership to ALO Wellness Club (streaming fitness and yoga classes)
• Competitive medical, dental and vision plan options; enhanced benefits such as free virtual access to mental health providers and new parent support (Full‑Time Employees)
• 401K with company matching (Full‑Time Employees)
• Monthly Store Incentives
• Clothing Allowance
• Free yoga classes at select Sanctuaries

Equal Opportunity

Employer:

ALO does not discriminate on any protected basis (race, color, creed, religion, sex, national origin, veteran status, disability, age, citizenship, marital or domestic/civil partnership status, sexual orientation, gender identity or expression).

For CA residents:
Job Applicant Privacy Policy – HERE.