Project Manager, Account Manager, Business Administration

The Project Manager serves as the account manager and primary point of contact for an assigned book of accounts. This role owns the day-to-day customer relationship and manages orders from purchase order receipt through shipment, invoicing, and ongoing warranty support. The Project Manager maintains a thorough understanding of each account, its customers, active projects, and open orders, and takes responsibility for accurate order processing, proactive communication, and follow-through.

The Project Manager coordinates with internal teams to meet project timelines, maintain reliable order dates, and pursue expedites when needed. Success requires managing multiple accounts, projects, and priorities simultaneously while keeping customers informed and driving outstanding issues to resolution.

• Serve as the primary contact for all incoming calls and emails from assigned accounts; respond promptly, coordinate internal support, and follow up until requests are resolved.
• Build strong relationships with customers, distributors, rep agencies, and sales partners, as applicable. Understand account contacts, communication preferences, ordering requirements, and project expectations.
• Maintain working knowledge of all open orders, upcoming deadlines, outstanding issues, and commitments for the assigned book of accounts.

• Review purchase orders for accurate product numbers, quantities, pricing, ship-to and bill-to information, and requested delivery dates. Resolve discrepancies and missing information before processing.
• Enter and maintain accurate sales orders in the ERP system and provide order confirmations to customers.
• Establish and update scheduled ship dates based on customer needs, inventory availability, and confirmed production or purchasing timelines. Keep requested, scheduled, and revised dates accurate and clearly documented.
• Regularly review open orders against project milestones and required delivery dates. Identify risks early and coordinate actions to meet timelines.
• Actively pursue expedites with Purchasing, Production, and Warehouse teams when required. Track progress, escalated roadblocks, and confirm the outcome with customers.
• Coordinate order changes, releases, partial shipments, and delivery scheduling. Communicate delays as soon as they are known, including revised expectations and available options.

• Provide proactive order status updates so customers know what is shipping, what remains open, and which items need attention.
• Coordinate with Sales, Purchasing, Production, Engineering, Quality Control, Warehouse, and Accounting to resolve questions and keep orders moving.
• Answer product and service questions using current company information; involve the appropriate technical resource when needed and remain responsible for customer follow-up.
• Maintain complete account records, correspondence, order notes, and action items. Escalate issues with clear details, customer impact, and the action or decision needed.

• Coordinate with Accounting to ensure shipped orders are accurately invoiced and resolve billing discrepancies, missing documentation, and order-related credit questions.
• Manage return authorization requests, replacements, and warranty claims for assigned accounts in accordance with company procedures.
• Gather the information needed for evaluation, coordinate with Quality Control and other departments, and track returns, replacement orders, and applicable credits through completion.
• Keep customers informed of claim status, required next steps, and the final resolution.

• Experience in account…