Grocery Management

Overview

The Grocery Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She assumes total store responsibility in Store Director and Assistant Store Director’s absence. He/She is responsible for leading the efficient, effective, safe, legal and profitable operations of the grocery, frozen, and dairy departments. He/She coordinates human relations for the grocery, frozen, and dairy departments and ensures execution of all company and department policies and procedures on a timely basis.

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest
• Responsible for proper stock levels in grocery, dairy and frozen departments
• Responsible for interviewing, training, scheduling, performance and productivity of all grocery department team members (including frozen, dairy, grocery and night crew)
• Responsible for completing and communicating performance evaluations in a timely manner within the department
• Manage all dairy/frozen and grocery merchandising
• Ensure proper rotation procedures are being enforced
• Responsible for ordering all seasonal merchandise and maintaining records of movement
• Coordinate and maintain all displays and quantity purchases
• Responsible for grocery and dairy/frozen ad estimates and purchasing
• Coordinate with all grocery DSD partners on displays and buy-ins
• Responsible for backroom organization, appearance, safety and stock level, including frozen and dairy vaults, as well as the outside area behind the store
• Manage individuals and delegates responsibilities as appropriate to motivate and instill excellence in the individuals within the departments in a positive manner
• Coordinate cleanliness and maintenance needs with Service Manager. This includes grocery, frozen and dairy equipment and fixtures as well as displays, floors, ceilings and décor
• Responsible for controlling, safeguarding and monitoring all store assets, ensuring policies and procedures are implemented for control of assets
• Perform other duties as requested or required by upper management

• Must be 18 years of age or older
• High School Diploma or equivalent
• Minimum of one year of store experience
• The Grocery Manager is required to work an average of 45 hours per week. This will involve multiple opening, closing and day shifts depending on the store needs
• Must maintain Certified Food Safety Manager certification
• Must be able to lift up to 50 lbs and stand for long periods of time (up to 6 hours)
• Must also be able to bend, lift, and perform all other physical aspects of the job
• Ability to function as a team member and get along with others
• Ability to accept supervisory coaching related to performance, work habits and attitude