Sales Associate

We're looking for a friendly, reliable Sales Associate to help adult customers find the right products, keep the store running smoothly, and make sure every sale follows age-verification laws. You'll be the face of the store: greeting regulars by name, helping first-time customers understand their options, and keeping shelves stocked and the counter clean.

Customer service and sales

• Greet every customer and offer help finding products

• Explain product features, flavors, devices, and accessories clearly and accurately

• Recommend products based on customer needs and suggest related items

• Handle questions, returns, and complaints politely and by store policy

• Build relationships with regular customers

Age verification and compliance

• Check a valid government-issued photo  every age-restricted sale, every time

• Refuse sales to anyone under 21 or without valid

• Follow all federal, state, and local laws on tobacco and vape sales

• Never make health claims about products

Register and cash handling

• Process sales accurately on the POS system (cash, card, and digital payments)

• Open and close the register and count the cash drawer

• Follow loss-prevention and security procedures

Inventory and store upkeep

• Receive deliveries, check them against invoices, and stock shelves

• Keep displays full, organized, and correctly priced

• Help with inventory counts and report low stock to the manager

• Keep the sales floor, counter, and restrooms clean

• Open or close the store as scheduled

Required

• Must be 21 or older

• High school diploma or equivalent

• Friendly, outgoing, and comfortable talking with customers

• Basic math skills and comfort handling cash

• Dependable, on time, and honest

• Able to work evenings, weekends, and holidays

Preferred

• 6+ months of retail or customer service experience

• Knowledge of vape devices, e-liquids, tobacco, and smoke-shop accessories

• Experience with POS systems

• Bilingual (English/Spanish) a plus

Physical requirements

• Stand and walk for most of a shift

• Lift and carry boxes up to 30 lbs

• Bend, reach, and climb a step stool to stock shelves

• Shifts:
  
  12am–8am, 8am–4pm, and 4pm–12am, including weekends and holidays

• 24–40 hours per week

• Employee discount on store products

• Paid training on products and age-verification compliance

• Room to grow into Key Holder or Assistant Manager