Group Sales Specialist

Join to apply for the Group Sales Specialist role at Kid Zania USA
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As a Group Sales Specialist, your primary responsibility will be selling group tickets to Kid Zania to a variety of types of groups, including but not limited to schools, birthday parties, youth groups, corporations and other entities, by selling the full experience that is Kid Zania. Initial responsibilities may also include servicing clients on event day.

• Responsible for, but not limited to, group event sales to a variety of types of entities, with an emphasis on maximizing revenue
• Implement and demonstrate outbound sales efforts by using sales and service best practices, prospecting, networking, lead generation, referral gathering, data capture, and personal database management.
• Conduct and lead calls and appointments to drive ticket revenue.
• Provide a superior level of customer service to all clients.
• Serve as a primary liaison to the organization for day‑to‑day contract questions and issues, working closely with the internal Operations team.
• Generate a pre‑determined number of touch points via phone calls, emails, social media usage, and other mediums to constantly create new business opportunities.
• Continually create and implement unique sales strategies, ideas, concepts and programs as a means of producing new business opportunities.
• Participate and contribute to daily or weekly sales meetings and discussions.
• Track all communication with clients in an organized and responsible manner utilizing a professional CRM system.
• Model and reinforce the Kid Zania expectations of positivity, work ethic, professionalism, respect, and maximizing your potential.

• Must be professional and confident while contacting and communicating with clients, internal co‑workers, and external organizations.
• Superior oral and written communication, customer service and problem‑solving skills.
• Ability to function in a fast‑paced environment and multi‑task.
• Self‑starter with excellent time management, organizational skills, and attention to details.
• Ideally has past experience using a functional CRM system.
• Ability to work flexible hours, including nights, weekends, and holidays, as needed.

• Employee discount
• Paid time off
• Medical, Dental and Vision Insurance

Full‑time Salary + Bonus Structure

Kid Zania is a dynamic city built to inspire, educate, and empower kids aged 4 – 14 through immersive learning experiences! Kid Zania USA is just one of 25 parks worldwide, with our original location in Mexico City that opened over 20 years ago.