Maintenance Technician

Maintenance Technician

Hourly wage: $26.00 – $27.00 per hour.

Work hours:

Mon – Fri + Weekends, 10:00 am – 7:00 pm.

Reports directly to the Site Operations Manager and works closely with the Site Operations Supervisor to maintain a high standard of facility operations across all service lines.

Core functions:

• Solve non‑complex single‑system maintenance and repair tasks on a building’s shell, core, and equipment.
• Execute a best‑practice preventative and reactive maintenance program.
• Resolve immediate operational and/or building safety concerns.
• Provide safe, reliable building systems that support our client’s business needs.
• When on shift alone, serve as a point‑of‑contact for the client, responding to escalations and communicating professionally at all times.

Success criteria:

• Ability to work within tight timelines.
• Participate and embrace development opportunities.
• Ability to troubleshoot down to component level.

Key areas of collaboration and influence:

• Communicate effectively with colleagues on the account and across the company.
• Participate in project groups and meetings as required.
• Transfer best practices established by ISS and promote them.

Ideal candidate experience:

• High school diploma or vocational/trade school/college required.
• Basic mechanical, electrical, plumbing, and HVAC skills with knowledge of corresponding tools.
• Ability to translate basic technical information to both technical and non‑technical audiences.
• Work independently and as part of a team, requiring strong communication and interpersonal skills.
• Must be able to work in noisy environments (with required PPE), stand for long periods, crawl, climb, and work with equipment of various types.
• Must possess a valid state driver’s license. May need to travel by car within a specific metropolitan region.
• Demonstrates professional and customer service aptitude.
• Basic computer proficiency (Word, Outlook, CMMS Systems, Smartphone Systems).

Key accountabilities:

• Self‑performance of primary preventative (PM’s) & reactive maintenance (RM’s) work orders, including:
• Patch/painting of walls
• Door/lock hardware repairs and installation (basic)
• Installation and mounting of building fixtures (TVs, signs, etc.)
• Minor plumbing repairs (clogs, drains, valves, faucets, fixtures, etc.)
• Safety eyewash/shower inspections and maintenance
• Fire extinguisher inspections
• Overhead lighting bulb replacement
• Roof inspections
• Light snow removal and walkway salting (cold weather regions)
• Building safety inspections
• Kitchen equipment inspections
• Café equipment specialty cleaning
• Shopping tool repairs (casters, handles, etc.)
• HVAC system & water system filter replacements
• Hot/Cold calls
• Proactively mitigate slip, trip, fall hazards
• Effective LOTO (lock‑out, tag‑out) compliance
• Ensure all health and safety requirements are established and followed by on‑site staff and sub‑contractors
• Use of CMMS system software for work order management (PC & mobile based)
• Follow 5S principles for organization/cleanliness of “Front of House” (client/customer spaces) and “Back of House” (equipment rooms, storage areas, tool cribs, etc.) on the property
• Order supplies for PM’s and RM’s as needed. Ensure on‑site tool crib inventory is correctly managed to meet SLA uptime.
• Complete detailed records of all work in the CMMS system
• Conduct frequent equipment rounds and readings to detect malfunctions, record data as required
• Escort and direct site vendors as required
• On‑call (first line of support) to address escalations or emergencies if they arise
• Ensure that all customer complaints are handled professionally, appropriately, and in a timely manner.

Physical demands & work environment:

• Prolonged periods walking or standing
• Must be able to lift, carry, and place up to 50 pounds at a time
• Must be able to work days, nights, weekends, and/or holidays as needed
• Must be able to bend or stoop frequently
• Must be able to work at heights on mobile or stationary work platforms
• Must be able to operate powered industrial trucks

HSEQ Compliance:
All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. Employees are expected to actively participate in HSEQ training and report any potential hazards or compliance concerns.

We are an equal‑opportunity employer and celebrate diversity and inclusion. We encourage applicants from all backgrounds and strive to create an inclusive environment for all employees.