Local IT Lead

Our staff are at the very heart of what we do and why we are so successful.

To be part of the Medhurst team, you’ll need to have a strong commitment to customer service and be willing to go the extra mile for our clients.

Current vacancies at Medhurst can be viewed below. If you think you have the right skills and experience to join the Medhurst team, please send a covering letter and CV to

BASE: Stevenage, Hertfordshire (designated school or Trust site)

The post holder may be required to work at off‑site locations as required.

The Managed Services Department provides a complete outsourced IT support solution for schools and Trusts. This includes on‑site technician support, an assigned Technical Account Manager (TAM) carrying out regular visits, remote support with monitoring, a Service Delivery Manager (SDM), and IT Strategy and Planning. Success is achieved by building relationships with our clients and providing an outstanding level of service.

• Provide 1st, 2nd and initial 3rd line onsite technical support to a designated School or Trust
• Act as the senior onsite technical resource, supporting and mentoring Level 1 technicians and apprentices
• Act as the senior onsite point of contact for school staff
• Lead onsite delivery of small‑value local projects and approved changes under the direction of the TAM
• Maintain accurate site documentation, asset registers and change records to a high standard

• Provide 1st, 2nd and initial 3rd line onsite technical support across all ICT systems
• Perform daily ticket triage and own the assignment of onsite work for the school
• Triage and resolve more complex onsite incidents, escalating to the TAM or support team when required
• Provide daily classroom AV and hardware support, ensuring teaching spaces are operational at the start of each school day
• Investigate RMM monitoring alerts and proactively address issues before they impact users
• Troubleshoot physical and network infrastructure issues, including cabling, patching, switches and Wi‑Fi
• Liaise with third‑party software and service providers as directed

• Utilise the Service Desk system to manage all cases, responding within agreed SLA and logging incidents and requests promptly with detailed information
• Keep customers and users informed of progress and provide detailed information before any escalation
• Maintain accurate site IT records, including asset management and inventory, password records and user accounts, stock control, change control records, including door entry and signing‑in system records, and mailboxes/user administration

• Execute approved changes at the school as directed by the TAM, including more technically complex change activity
• Lead post‑change testing and complete change documentation
• Identify and log change requests arising from onsite activity, providing technical assessment input where appropriate
• Lead delivery of small‑value onsite local projects (within contract) under TAM direction
• Contribute to the technical audits, standardisation work and documentation for their customer
• Audit and update site documentation and Asset Registers as required

• Mentor and support Level 1 technicians and apprentices on site, providing day‑to‑day guidance and technical knowledge transfer
• Act as the senior technical lead onsite
• Attend regular meetings with SDM, TAM and main customer contact ensuring information is prepared in advance

• Solid 1st and 2nd line technical experience, with exposure to 3rd line work
• Microsoft Server and Client Operating Systems (Windows Server, Windows 10/11)
• Microsoft 365 administration (Exchange Online, SharePoint, Teams)
• Active Directory, Group Policy and security fundamentals
• Networking – wired and wireless configuration and troubleshooting (switches, VLANs, Wi‑Fi)
• Backup and Restore (Veeam or similar) – operational knowledge
• Hardware troubleshooting and component‑level repair
• Imaging and deployment (e.g. SCCM, MDT, Intune)
• Strong communication skills with technical and non‑technical audiences
• Ability to work autonomously and lead…