Care Operations Manager

Care Operations Manager (Registered Manager) - Multi‑Site Home Care

Location:

Frodsham (covering 3 local sites) |

Hours:

Monday to Friday, finish 5pm | Salary:
Up to £60,000 + package

Full‑Time | Permanent | Private Home Care Provider | Confidential Role

We're recruiting for a senior Care Operations Manager / Registered Manager to take full operational ownership of three local home care sites, acting as the day‑to‑day lead when the business owner is off‑site.

• Be the operational lead across three sites, ensuring smooth day‑to‑day delivery
• Act as Registered Manager for regulated activity (CQC) and lead inspection readiness
• Own rota, scheduling and capacity planning, ensuring the right care at the right time
• Drive staffing performance: recruitment pipeline, onboarding, retention, supervision and culture
• Ensure strong quality systems: audits, spot checks, call monitoring, care plans, risk and medication processes
• Lead on safeguarding, incidents, complaints and all required notifications
• Manage and improve KPIs (compliance, continuity, missed calls, punctuality, capacity, customer feedback)
• Work closely with the owner on commercial performance, efficiency and growth, including improving productivity
• Build strong relationships with clients, families, professionals and stakeholders to protect reputation and service quality

• Current or recent Registered Manager (Domiciliary Care) with strong operational control
• Branch Manager / Operations Manager within home care
• Peripatetic / Multi‑site Manager with a track record of stabilising and improving services

• Proven experience in domiciliary care operations (multi‑site exposure highly desirable)
• Confident managing rotas/scheduling, capacity, and day‑to‑day problem solving
• Strong working knowledge of CQC regulations and the Fundamental Standards
• A leadership style that is visible, organised and decisive
• Commercial awareness and ability to balance quality with performance
• Level 5 Diploma in Health & Social Care (or working towards)
• Full UK driving licence and access to a vehicle

A rare chance to be the operational number two in a growing business.

High autonomy and trust – you’ll run the sites, not just "manage compliance".

Monday to Friday structure with a clear focus on operational control and service standards.

Real scope to improve performance and shape how the services are run.

Reference: BBBH
35046