IT Apprentice

IT Apprentice

Final date to receive applications: 16 October 2026

Department: IT

Employment Type: Full Time

Location: Frome

Compensation: £22,500 / year

CIL is a growth strategy consultancy. We help our clients identify opportunities, solve problems and build strategies for long-term success.

You’ll join our small, close-knit IT team, working alongside our Support Agents and Infrastructure and Cloud Manager, and reporting to our Head of IT Operations. Together, the team supports our people across six offices, working within a modern, cloud-first Microsoft 365 environment.

We’re looking for an IT Apprentice to start their career in technology with hands‑on experience. You’ll gain broad exposure to IT support, cloud administration and security, working towards a recognised Level 3 apprenticeship qualification, with real responsibility from day one and structured mentoring throughout. You’ll work with technologies including Entra , Intune, Defender for Endpoint, Exchange Online, SharePoint and Teams. In line with CIL’s wider push to build AI fluency across every team, you’ll also get comfortable using tools like Microsoft Copilot and Claude as part of your everyday work.

Your responsibilities will include:

• Provide first-line IT support to staff across our offices — logging, triaging and resolving tickets via our helpdesk system.
• Assist with device lifecycle management: building, provisioning and enrolling laptops into Intune and Entra .
• Help maintain user accounts, groups and licensing across Microsoft 365 (Entra , Exchange Online, SharePoint, Teams).
• Support day-to-day monitoring of our security tooling (Microsoft Defender for Endpoint), escalating anything unusual.
• Help manage printers, peripherals and meeting room AV/Teams Rooms setups across our offices.
• Maintain clear documentation — asset registers, runbooks and knowledge base articles.
• Assist with onboarding and offboarding processes, working closely with HR.
• Build fluency with AI tools such as Microsoft Copilot and Claude as part of your everyday work, in line with CIL’s wider commitment to embedding AI across every team.
• Get involved in wider infrastructure projects as they arise, shadowing senior team members to build your skills over time.
• Complete apprenticeship coursework and off-the-job training towards the Level 3 Information Communications Technician standard, with dedicated study time built into your working week.

Given the hands‑on, mentoring‑led nature of this apprenticeship, we'd expect you to be office-based full‑time so you can learn directly from the team. This role is based in our Frome office, with regular travel to our London office.

We have a team of ~280 highly qualified, highly skilled people across our six offices. Successful CIL people share some key attributes:

• A ‘growth mindset’ when it comes to problem solving
• Motivation and ambition, able to stand on their own two feet
• Strong team working and people skills
• Outstanding numeracy, written and verbal communication skills
• Humility and quiet self‑confidence – we are not an ‘alpha’ environment
• A keen sense of humour and broad shoulders.

We have strict qualification criteria for this role. These are:

• Five GCSEs at grades 9–4 (A*–C), including English and Maths — or willingness to study towards Functional Skills English and/or Maths alongside the apprenticeship, if required.
• A genuine interest in IT and technology, and enthusiasm for building a career in the field.
• Good written and verbal communication skills. Comfortable speaking to people in a customer‑facing role.
• A methodical, curious approach to problem‑solving.
• Ability to be proactive and work independently, as well as part of a team.
• Comfortable…