Patient Access Supervisor

Patient Access Supervisor – Ensemble Health Partners

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Thank you for considering a career at Ensemble Health Partners! Ensemble Health Partners is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end‑to‑end revenue cycle solutions and a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy, valuing human touch, and empowering people to challenge the status quo.

• Customer Obsession:
  Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas:
  Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence:
  Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• Salary: $47,400 - $59,250/yr (based on experience)
• On‑site role at Valley – Warren Memorial Hospital

We are searching for the next Patient Access Supervisor Champion. The Patient Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective, and appropriate work in a fiscally responsible manner. The role handles and solves problems related to area of assignment, maintains a working knowledge of functions in the area of responsibility, works in conjunction with the patient access manager to develop and coach staff, and conducts training of all Patient Access staff.

The supervisor performs revenue cycle tasks necessary for compliance and excellent customer service and assists the manager with day‑to‑day operations.

• Decision Making:
  Makes decisions by gathering, analyzing, and interpreting information; chooses the best course of action by establishing clear decision criteria, generating and evaluating alternatives, and making timely decisions.
• Courage:
  Proactively confronts difficult issues and engages in challenging conversations; takes bold action in the face of opposition or fear.
• Influencing:
  Uses effective persuasion techniques to gain acceptance of ideas and commitment to actions.
• Coaching & Developing Others:
  Partners with individuals and supports their development of knowledge, skills, and abilities.
• Emotional Intelligence:
  Establishes trusting relationships by accurately understanding and interpreting emotions and adapting behaviors to accomplish intended results.
• Creating an Inclusive Environment:
  Ensures policies and practices leverage diverse backgrounds, cultures, styles, abilities, and motivations.

• Coordinate all registration duties with staff; ensure daily completion and provide training.
• Provide and review reporting on key metrics (e.g., wait times, productivity) on a schedule as needed.
• Assign and coordinate staff scheduling, minimizing overtime while maximizing productivity.
• Track and monitor upfront collection processes, assign goals, and provide coaching or corrective action.
• Participate in on‑call rotations (days, nights, weekends) and provide guidance via telephone.
• Assist with developing department processes and procedures; conduct audits and continuous coaching.
• Serve as a resource for staff and ancillary departments, promoting excellent customer service.
• Manage assigned projects related to implementation, tracking, and process changes; report to leadership.
• Participate in daily facility activities and gather statistical information.
• Assist with staff evaluations, maintain time/attendance system, and attend required meetings.

• Certified Healthcare Access Management (CHAM)
• Certified Revenue Cycle Representative (CRCR)
• High School Diploma or GED

• 2‑Year or Associate’s Degree, or 4‑Year Bachelor's Degree
• 2‑3 years of supervisory experience in…