Family Investment Specialist Supervisor ; Statewide

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This recruitment has been reopened to allow for additional application submissions. If you have already applied and been approved for this recruitment , please do not reapply; your application remains under consideration.

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STATEWIDE This statewide recruitment is being conducted to establish a list of eligible candidates to be used to fill current and future vacancies occurring at the Department of Human Services Head Quarters and in our local offices throughout the State of Maryland. Please indicate the counties in which you are willing to accept employment on your application.

A Family Investment Specialist Supervisor I oversees units of Family Investment Specialists involved in the determination of eligibility of applicants for programs of the Family Investment Administration (FIA) and the quality control review of those determinations. An employee in this classification is responsible for the interpretation and application of laws, regulations and policies relevant to Family Investment Administration programs for the analysis of procedures, and the recommendation of new or revised procedures and supervises lower-level Family Investment Specialists and clerical workers in one unit.

Employees in this classification receive general supervision from a Social Service Administrator, Human Service Administrator or higher-level administrator. Employees may be required to work evenings and weekends and may be required to visit customers in their homes or at facilities such as nursing homes, group homes and hospitals.

• Supervises one unit of lower-level Family Investment Specialists and clerical workers involved in determining customer eligibility for FIA programs or the quality control review of those determinations.
• Assigns work and reviews case records for completeness, accuracy, the application of and compliance with State and federal policy, procedures, laws, rules and regulations, plans and controls workload to assure quality of service and analyzes work to determine causes of errors, and recommends and implements corrective actions, and policy and procedural changes when necessary.
• Trains staff in work management and technical areas of the work and interprets State and federal policy and procedures, laws, rules and regulations regarding public assistance programs.

• Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
• EDUCATION:
  
  A Bachelor’s degree from an accredited college or university.
• EXPERIENCE:
  
  Four years of experience determining eligibility for governmental assistance programs or monitoring for compliance in those programs.
• NOTES:
  1. Candidates may substitute additional experience as described on a year-for-year basis for up to four years of the required education.
  2. Candidates may substitute the possession of an Associate of Arts degree from an accredited college or university and two years of experience involving public contact and of support functions directly related to Family Investment program operations for the required education.
  3. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204, (b)(1) of the Annotated Code of Maryland. The Office of Personnel Services and Benefits of the Department of Budget and Management and the Examination Services Unit of the Department of Human Services do not have the authority to…