Family Investment Specialist Iv; Statewide

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than 1 million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind. This Statewide recruitment is being conducted to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services throughout the State.

All approved candidates will be placed on this list of eligible candidates in one Best-Qualified randomized scoring band for at least one year. Placement on this list is not a guarantee that you will be offered an interview for any given vacancy.

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STATEWIDE This Statewide recruitment has been opened to establish a list of eligible candidates to be used to fill current and future vacancies occurring in our Local Departments of Social Services throughout the State. Please indicate the counties in which you are willing to accept employment on your application.

A Family Investment Specialist IV is the advanced and lead worker level of work providing specialized services in eligibility determination or quality assurance review of customer eligibility for Family Investment Administration (FIA) programs. Employees in this classification in eligibility determination are assigned special, complex cases and in quality control review a monthly required number of cases processed by eligibility determination workers to assure accuracy and compliance with State and federal regulations.

Employees in this classification assign, review and approve the work of and train lower-level Family Investment Specialists. Employees in this classification receive general supervision from a Family Investment Specialist Supervisor or other higher-level administrator. Employees may be required to work evenings and weekends and may be required to visit clients in their homes or at facilities such as nursing homes, group homes and hospitals.

• Assigns and reviews the work of and trains lower-level Family Investment Specialists for completeness, accuracy, application of and compliance with State and federal policies, procedures, laws, rules and regulations
• Provides specialized services in the Family Investment Administration (FIA) of the Maryland Department of Human Services in eligibility determination or quality control
• Reviews cases processed by eligibility determination workers for Public Assistance, Medical Assistance, Food Stamps or other services in the Family Investment Administration (FIA) of the Maryland Department of Human Services for quality control, reviews eligibility determinations for accuracy and compliance with State and federal policies, procedures, laws, rules and regulations
• Calculates income and resources to verify benefit category and level
• Interviews clients to verify information in case records
• Contacts individuals, employers, landlords, attorneys, financial institutions, medical offices, and government and community agencies to obtain, verify or clarify information required for eligibility determinations such as income, resources, residency and household composition
• Contacts customers regarding discrepancies and refers questionable cases to the fraud unit for further follow-up
• Determines causes of errors in eligibility determinations and recommends corrective actions
• Reviews reports and applies that information to the review of eligibility determinations
• Records and updates information in automated databases and classifies and codes errors for statistical analysis
• Serves as an advocate on behalf of customers
• May prepare appeal packages or testify in administrative and appeals hearings
• May make home visits to customers’ homes to gather information
• Performs other related duties

• Applicants must meet all minimum (and selective) qualifications to be considered, and to appear on the list of people eligible for hire. Please read all requirements before applying.
• Education:
  
  An Associate of Arts degree from an accredited college or university.
• Experience:
  
  Three years of experience determining eligibility for governmental assistance programs or monitoring compliance in those programs.
• Notes:
  1. Candidates may substitute additional experience determining eligibility for governmental assistance programs or monitoring compliance in those programs on a year-for-year basis for up to two years of the required education.
  2. These requirements are established by the Family Investment Administration by authority provided in Human Services Article Title 5, Subtitle 2, Section 204, (b)(1) of the…