MA​/MOS Behavioral Health

About Family Health West

At Family Health West, you’re more than an employee, you’re family. When you enter our facility, you know it’s Family Health West because, well, the color speaks for itself. You’ll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals.

We say you’ll do what you love – welcomed by open arms and warm smiles, you’ll join a team that encourages professional growth. We’ll listen when you share new ideas and approaches to care, because that’s how we got to the top! You’ll wear your badge proudly, knowing that you contribute each day to providing care that is unmatched in western Colorado.

Nestled at the base of the Colorado National Monument, Family Health West offers an outdoor paradise. The community culture is fitting for outdoor lovers, bikers, hikers, or those who simply enjoy panoramic views.

• Communicates the scheduling and patient process. Collects and documents all patient demographics.
• Insurance eligibility verification and collection of appropriate copays. Receive and post all payments as appropriate.
• Provide efficiencies in scheduling and managing patients and scheduling of appointments, assemble patient forms for appointments.
• Maintain strong organizational structure, workflow, and operating procedures for medical practice.
• Knowledge of medical practice principles, practices and procedures.
• Process incoming and outgoing calls efficiently, politely and as quickly as possible. Document phone messages in EHR as appropriate.
• Alert supervisor to any insurance issues in an efficient and timely manner.
• Promote existing and new programs and/or policies of Family Health West and the outpatient clinics both internally and externally, exhibiting professional and respectful behavior to others at all times.
• Complete scanning as assigned into patient charts in a timely manner.
• Direct patient contact assisting with intake registration, escorting and assisting physician with duties as assigned.
• Demonstrate fiscal responsibility.
• Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
• Communicate necessary information to others as appropriate.
• Provide support of projects and demonstrate strong communication skills both oral and written.
• Follow up on patient referrals ensure timely processing.
• Call for authorization for Worker’s Compensation patients.
• Submit for authorization of treatment/procedures to insurance companies as needed and directed by Practice Manager or Practice Director.
• Prepare and send all referrals/documentation to outside providers as needed.
• Request documentation from outside providers and scan documentation into Medical EMR. Access records from QHN and Paper version as needed.
• Participate in regularly scheduled staff meetings with each practice MOS staff and Staff Manager to go over any issues, new processes, etc.
• Maintain knowledge of programs such as Patient Portal, EMR, QHN, Gmail and associated programs, etc.
• Train new hires as needed.
• Comply with Competency Audits and Trainings as directed by Practice Directory/Practice Manager.
• Other job related duties as assigned.

• Checks schedule each day to confirm work day schedule. (Schedules are subject to change).
• Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
• Accurately and truthfully complete patient records in a timely manner.
• Work harmoniously with Physician and Clerical staff to meet all patient needs.
• Take and record vital signs, height/weight, intake/output, collection of routine urine specimens, monitors/records elimination.
• Demonstrate the ability and skill to provide medical assistance to patients at the direction of the Physician and within scope of practice as it applies to medical training.
• May carry out therapeutic measures under the direction of the Physician (such as changes of bandages, suture removal, splint application, and/or application of heat or cold, etc.)
• Assist with transporting…