MOS​/Referral Coordinator

FHW Arthritis & Rheumatol Fruita, CO 81521, USA

You belong here! At Family Health West, you’re more than an employee, you’re family.

When you enter our facility, you know it’s Family Health West because, well, the color speaks for itself. You’ll be part of a team that strives to bring color to care in a vibrant environment by creating fun, effective treatment programs helping to empower and inspire our patients while providing the tools and care they need to achieve their wellness goals.

When we say you’ll do what you love, we mean it! Welcomed by open arms and warm smiles, you’ll join a team that encourages professional growth. We are sure to put on our listening ears when you share new ideas and approaches to care because that’s what got us to the top! You’ll wear your badge proudly, knowing that you contribute each day, to providing care that is unmatched, in western Colorado.

Our roots go deep -- founded by the community in 1946, it’s no wonder our hospital feels like coming home. We were built from the ground up with the hands of our own community, a labor of dedication and hope by our people, for our people, for the future.

At Family Health West we go beyond what corporate hospitals deliver, we’ve created a culture of prosperity where warmth, passion, and care flourishes. As we focus on continually improving outcomes for patients, our network of healthcare providers includes a 25-bed critical access hospital, one of the largest rehab providers in western Colorado, outpatient surgical services, specialty clinics, emergency services, skilled nursing, and assisted living facilities.

Nestled at the base of the Colorado National Monument, Family Health West has an outdoor paradise at your back door. The community culture is fitting for outdoor lovers, bikers, hikers, or those just simply soaking in the panoramic views.

Education:

High School Diploma or equivalent preferred.

Licenses:
No current licenses required

Certifications:

No Current certifications required

Experience Preferred one year experience in the medical field. Preferred one year experience working with insurance companies, and two to five years of experience in the customer service field.

• Maintain reliable and punctual attendance, arriving as scheduled each day.
• Display a professional, respectful, and courteous attitude toward patients, colleagues, and external partners at all times.
• Maintain proficiency in essential office technology, including the EMR, patient portals, and other job-related applications.
• Attend and participate in regularly scheduled staff meetings and team huddles.
• Assist with training new hires as needed.
• Comply with competency audits and complete training as directed by the Practice Manager.
• Maintain a professional, respectful, and courteous demeanor with patients, colleagues, and external partners at all times.
• Demonstrate fiscal responsibility in day-to-day operations and resource usage.
• Perform other job-related duties as assigned.

• Processes and prioritizes all incoming referrals based on clinical urgency; gathers patient histories, forwards required documentation to specialists per guidelines, and ensures new referral orders are formally submitted when needed.
• Maintains active tracking and thorough documentation in the EHR to promote team awareness, support patient safety, and keep both ordering providers and patients updated on referral status.
• Serves as the primary point of contact for patients and specialists, reviewing…