Epic Trainer - Clinical

FHW Support Serv Bld
Fruita, CO 81521, USA

POSITION SUMMARY
The Epic Trainer
- Clinical position helps Family Health West’s medical assistants (MAs), physicians, and other clinical team members use Epic effectively and efficiently. This role combines hands‑on clinical experience with a passion for teaching, problem‑solving, and improving everyday workflows.
Through on‑boarding and regular rounding in departments and clinics, the trainer develops relationships with clinical staff, identifies opportunities for improvement, and provides individualized Epic training and support. The trainer works closely with the Informatics Medical Director to develop and implement the Epic training curriculum. The trainer addresses the distinct needs of MAs and providers while helping both groups work together more effectively.

Key areas of focus include documentation templates, visit preparation, rooming, chart review, and other clinical workflows.
The ideal candidate is an experienced MA with strong Epic skills who enjoys coaching others and turning frontline challenges into practical improvements.

• Education:
  
  High School Diploma or equivalent preferred.
• Licenses:
  No professional license required.
• Certifications:
  
  No professional certification required.
• Experience:
  
  2 or more years related Epic experience in the Healthcare Setting Required

• Drug Screen
• Tuberculosis screen
• Background check (Criminal, Civil, Educational, Previous Employment, etc.)
• Driver Record screen (positions requiring on-the-job driving)

• Strong communication and interpersonal skills, including the ability to work confidently and respectfully with physicians and staff.
• Reliable and punctual attendance is essential; expected to be at job as scheduled each scheduled day.
• Strong organizational skills and the ability to manage priorities across multiple departments or clinics.
• Provide hands‑on Epic training for MAs, physicians, and other clinical team members through individual coaching, small‑group sessions, and at‑the‑elbow support.
• Support new employee and provider onboarding, tailoring instruction to each person’s role, specialty, and experience.
• Assess learning needs and provide follow‑up coaching to reinforce efficient, consistent use of Epic.
• Develop and maintain practical training materials, quick‑reference guides, and workflow instructions.
• Help staff understand and adopt Epic updates, new functionality, and approved workflow changes.
• Conduct regular, proactive rounding in departments and clinics to observe workflows, answer questions, and identify Epic‑related challenges.
• Work directly with MAs on needs such as pre‑visit preparation, rooming, documenting patient information, and supporting the care team.
• Work directly with physicians and other providers on needs such as chart review, documentation, template use, and encounter completion.
• Gather feedback from clinical teams, identify recurring concerns, and coordinate follow‑up.
• Maintain a visible, approachable presence and build trust with staff and providers.
• Help users personalize and improve approved Epic tools, including Smart Phrases, Smart Lists, documentation templates, and preference lists, within assigned permissions and organizational standards.
• Identify opportunities to reduce unnecessary steps, duplicate documentation, and administrative burden while maintaining documentation quality and patient safety.
• Collaborate with clinical leaders and Epic analysts to improve workflows across the patient visit, from preparation and rooming through documentation and follow‑up.
• Support testing, implementation, training, and follow‑up evaluation of approved improvements.
• Promote consistent workflows while recognizing appropriate differences among specialties,…