Service Advisor | | Emirati only

Job purpose

The Service Advisor is responsible for assisting customers with their service needs providing detailed information about services offered managing service schedules and ensuring a smooth customer experience from drop-off to pick-up They act as the liaison between customers and the service department ensuring customer satisfaction and operational efficiency

• Follow the NSSW standards in all customer touch points
• Responsible to attend high profile major fleet customers
• Promptness in receiving greeting customers understand their needs
• Proper inventory of customer s vehicle and record customers requirements
• Updating customer data base
• Re-confirm the Job requirements Repair details cost involved delivery time etc and obtaining customer s approval
• To arrange test drive as required jointly with customer
• Ensure legible and clear job advice and create job card
• Follow-up the job progress
• Provide feedback to customer for additional repairs delayed delivery time and obtain approvals
• Brief the customer on warranty coverage Service contract coverage
• Promoting Service Contracts other service products upselling
• Ensure job cards are closed on time
• Ensure car is cleaned and ready for delivery as per the promised date and set time Notify customer in advance in case of delay
• Receive customer explain jobs carried out and charges ensure payment and deliver the vehicle
• Achieving financial non-financial targets Labour sales CSI RO Nos Service campaign targets etc
• Develop and maintain long term relationship to enhance customer retention
• Handle customer complaints on priority and bring it to the notice of the superiors
• Attend customer queries promptly
• Ensure the pending job cards to be closed within the time limit

Degree/3-year Diploma in Automobile/Mechanical Engineering.

3 years practical experience with Dealers in similar positions.

• Customer handling & negotiation skills.
• Strong knowledge of vehicle systems, repairs, and maintenance services (preferred in automotive industries).
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to manage time effectively and prioritize tasks in a fast-paced environment.
• Proficiency in Microsoft Office Suite and service management software (preferred).

English, Arabic is desirable