Sr.Teller

• To Fulfil the customer requirements over the cash counter by receiving cash, cheques, transfer between customer’s accounts, in-house clearing, outward clearing, issuing manager cheques, collecting charges for retail customers.
• Process all counter transactions accurately / swiftly and insuring that all activities is being done during working hours adhered to the bank’s policy and standard operation procedures.
• Cross Sell & Refer the high profiled & wealth customers to the CRO for further cross selling of bank products.
• To train all the tellers whenever required in the branch.
• Responsible to manage teller functions in the branch to ensure the delivery of quality service to customers, maintenance of operational controls and continuous improvement efficiency.
• Ensure that procedure laid down in operations manual are followed and proper control is in place to avoid operational losses/Risk.
• Deal with the assigned security company regarding delivery / collection of cash from the central bank and / or other branches as well collection of chq from CDM which deliver by security company.
• Ensure that soiled notes are deposited at the central bank at regular intervals.
• Arrange new note stocks for festive seasons.
• Perform any other duties or responsibilities consistent with the role as assigned by management .i.e. back up of SOCS.

• To carry out a range of counter banking transactions ensuring 100% accuracy in receipts and payments.
• At the end of each day’s transactions all tills must be accurately balanced and any discrepancies highlighted to the Teller Supervisor and investigated that same day.
• To ensure full knowledge and compliance with the Central Bank’s AML Regulations and with immediate reporting to the Teller Supervisor of any grounds for suspicion, including suspected frauds and counterfeits.
• Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
• Provide continuous feedback and seek guidance and assistance and approval from direct supervisor on any irregular / or suspicious transaction.
• Upon request provide on-the-job training to colleagues.

• Undertake other duties at similar level when required.
• Immediate escalation to the branch Supervisor or the Manager Customer Relationship (MCR) of any breach, risk or loss event suspected.
• To keep abreast with Central Bank Regulations with regard to counter transactions.
• Cross sells the customers / introduces the bank products and services while performing the transactions as well as handing over the brochures and refer the customers to the OCR for further cross selling.

A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment.

Processing all counter transaction accurately and with Zero errors as well as delivering the best service to the customers as per bank standard service and cross sell bank products.

Skills

• Counter related functions - Knowledge and skill to identify forged currency notes.
• Cash management - Good interpersonal skills.
• Clearing & Collection - Good communication skills.
• Basic computer skills.

A minimum of 3 years experience in branch operations with specific to cash management.

Customer Service - Retail Banking
- Proficient.

Product Knowledge
- Retail Banking
- Basic.

Core and Regulatory Banking Systems-Retail Banking
- Proficient.

Process improvement
- Retail Banking
- Basic.

Change and Innovation - Basic.

Communication - Basic.

Evaluating and Solving Challenges - Basic.

Results Orientation - Basic.

Working and collaborating with others - Basic.