Senior Officer Trade Services

Job Title:

Senior Officer Trade Services

Posting

Start Date:

21/09/2026

To manage a section of the Trade Services operations as per NBF Policies and Procedures, Regulatory guidelines and ICC rules with the prime objective of meeting Service Quality within agreed service delivery standards.

• First point of contact for customer and business in case of queries/clarification with regard to activities handled by the Section.
• Responsible for Document Checking, verification/authorisation of transactions, customer/counter party instructions, relating to the Section within the prescribed threshold limits and meeting the agreed service level standards.
• Responsible for collection of relevant charges, application of preferential charges/waivers, etc. for all the transactions handled.
• Evaluate the risk of each transaction handled and responsible to raise Transaction Ticket for relevant approvals.
• EOD review of all INAU/IHLD entries, daily review of suspense account, maintenance of MIS for activities undertaken by Section/Unit.
• Ensure self and staff carry out the functions as per NBF policies and procedures, regulatory guidelines and relevant ICC rules.
• Responsible for prompt replies to all messages/faxes/queries from counter parties, Business and customers. Ensure that reporting staff too are following the same.
• Ensure that all swift messages prepared by the Section are completed, EOD review of all NACK/Pending items; acknowledgement of successful transmissions.
• Responsible for reviewing all BOD reports (online and T24/FINASTRA reports) for the section and EOD review of all pending items (IHLD/INAU reports) to ensure that the team maintains a clean desk policy.
• Responsible for upkeep of all transaction files handled by the Section including physical balancing of outstanding items on a regular basis.
• Responsible for movement of completed files to off-storage and retrieval as and when required
• Strict compliance to Anti Money Laundering guidelines & Bank’s Compliance policy
• Responsible for raising ORER for all incidents and ensure recommended controls are implemented and strictly adhered to.

• Maintenance of MIS of various processes handled by the section.
• Back up to Document Processor/Verifiers/Document Checkers

Minimum Graduate Degree

• Minimum Graduate Degree
• Good knowledge of various ICC rules and regulations.
• CDCS/CSDG Preferred
• Minimum 3/4 years on the job experience in a Trade Services Department of a bank at a supervisory level.
• An understanding of AML within the UAE and Central Bank regulations relating to transactional processing

Customer Service
- Service Delivery-Proficient Collaboration-Basic Customer Focus-Basic Results Orientation-Basic Communication-Basic Agility and Innovation-Basic Transaction Processing and Control
- Service Delivery
- Proficient Data Management-Service Delivery-Proficient Product Knowledge and Documentation
- Service Delivery
- Proficient Core and Regulatory Banking Systems-Service Delivery
- Proficient Process Re-engineering-Service Delivery-Proficient Policies and Procedures-Service Delivery-Proficient

Agility and Innovation-Basic Customer Focus-Basic Collaboration-Basic Communication-Basic Results Orientation-Basic