Assistant - Customer Relations
Job Title:
Assistant - Customer Relations
Posting
Start Date:
16/09/2026
Job Description:
Job Purpose- To welcome and attend the customers and direct them to the appropriate location / work station & provide an express service to the customers (Receiving applications, input the requests in system for authorization for all security items).
- To provide the customer service support with a view to achieving timely and accurate completion of work in line with specified procedures, and delivering quality customer service in line with agreed service standards.
- Cross Sell & Refer the high profiled & wealth customers to the OCR for further cross selling.
- To be a custodian of security items (cheque books, Returned cheques,,,etc).
- To respond & attend to the branch telephone calls.
- Carry out a range of processing/service functions ensuring that the work assigned has been accurately completed within specified timelines.
- Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
- Upon request provide on-the-job training to colleagues
- Prepare reports/statistics requested by line management
- When required, support line management with the implementation of changes or undertaking other project work in own or other work areas.
- Undertake other duties at similar level when required
- Undertake duties at a higher level as required when requested by line/senior management.
Job Context
- Welcoming & attending the customers & guiding them to the appropriate location as well as delivering the best service to them.
- To be a custodian for security items.
- Insure to coordinate with other colleagues towards achieving the branch assigned target for both sales & service.
Degree / diploma in Commerce or equivalent would be preferred A minimum degree (Bachelors) in a business related field or equivalent
Experience and SkillsWork Experience:
At least 1 to 3 years in another financial institution would be preferred.
Technical CompetenciesCompliance
- Retail Banking
- Basic Collaboration-Basic Customer Focus-Basic Results Orientation-Basic Communication-Basic Agility and Innovation-Basic Customer Service - Retail Banking
- Basic Sales
- Retail Banking
- Basic Product Knowledge
- Retail Banking
- Basic Core and Regulatory Banking Systems-Retail Banking
- Basic Process improvement
- Retail Banking
- Basic
Agility and Innovation-Basic Customer Focus-Basic Collaboration-Basic Communication-Basic Results Orientation-Basic
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