Assistant - Customer Relations Job Fujairah area,Fujairah City UAE/Dubai,Finance & Banking

Location: Fujairah City

Job Title:

Assistant - Customer Relations

Posting

Start Date:

16/10/2026

Job Description:

Job Purpose

To welcome and attend the customers and direct them to the appropriate location / work station & provide an express service to the customers (Receiving applications, input the requests in system for authorization for all security items).
To provide the customer service support with a view to achieving timely and accurate completion of work in line with specified procedures, and delivering quality customer service in line with agreed service standards.
Cross Sell & Refer the high profiled & wealth customers to the OCR for further cross selling.
To be a custodian of security items (cheque books, Returned cheques,,,etc).
To respond & attend to the branch telephone calls.

Key Accountabilities

Carry out a range of processing/service functions ensuring that the work assigned has been accurately completed within specified timelines.
Respond to internal and external customers promptly and courteously always providing adequate clarification on the information being given.
Upon request provide on-the-job training to colleagues
Prepare reports/statistics requested by line management

Other Accountabilities

When required, support line management with the implementation of changes or undertaking other project work in own or other work areas.
Undertake other duties at similar level when required
Undertake duties at a higher level as required when requested by line/senior management.

Job Context

A general commentary of any aspects of the job that do not fit logically in the other sections e.g. current projects, operating context/environment

Welcoming & attending the customers & guiding them to the appropriate location as well as delivering the best service to them.
To be a custodian for security items.
Insure to coordinate with other colleagues towards achieving the branch assigned target for both sales & service.

Education

Degree / diploma in Commerce or equivalent would be preferred A minimum degree (Bachelors) in a business related field or equivalent

Experience and Skills

Work Experience:

At least 1 to 3 years in another financial institution would be preferred.

Technical Competencies

Behavioural Competencies